Basic Phone Pack


Flat rate ¥330/month Application Required

Use popular paid option services as a value pack.

  • *To use the answering service with a 4G LTE smartphone, you must apply to Answering Service EX, or Basic Phone Pack or Basic Phone Pack (V).
  • *You can also sign up for the services separately.
Basic Phone Pack Up to 3 months free!

Newly subscribe to Basic Phone Pack and the ¥330 monthly charge is free for up to 3 months.

  • *New subscription to Answering Service EX is required.
  • *Up to 3 months free starting from the month of subscription. When the period ends, the normal rate will be automatically applied.
  • *We will provide advance notice of when we will no longer accept applications for the free benefit or if details change.
Answering Service EX When used individually ¥330/month+ Multi-Party Calling Service When used individually ¥220/month + Unwanted Calls Prevention Service When used individually ¥110/month

Eligible models

  • iPhone
  • 4G LTE Smartphones
  • Feature phones

Details of each service

Answering Service EX

Collects messages from callers when your phone is OFF or when you cannot pick up your phone.

Answering Service EX (in Japanese only)

Multi-Party Calling Service

While talking, you can call a second line and three people can have a conversation at the same time.

Multi-Party Calling Service (in Japanese only)

Unwanted Calls Prevention Service

This service prevents customers from receiving unwanted calls. By dialing "1442" after receiving a prank call or otherwise unwanted call, the next time a call is made from that caller it is connected to the Call Rejection Message Service.

Unwanted Calls Prevention Service (in Japanese only)

  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)