When signing up for a new contract, have the items required for the application ready.
Check below for details on how to apply through the au Online Shop. However, note that business customers and subscribers who are minors cannot apply through the au Online Shop and should instead apply at the nearest store carrying au products.
Adult subscribers can apply through the au Online Shop.
When applying through the au Online Shop, the user will need to provide one of the personal identification documents described on the page below.
In addition, paying by credit card is the only available payment method.
Applications for new contracts are accepted at any au Style / au shop or store carrying au products. The person whose name will appear on the contract must be present at the store when signing up.
If you come alone, you may be asked to call a family member from the store for verification.
(The amount will be added to your first phone bill.)
Make sure to bring the original documents.
(Driver's license, passport, etc.)
Identification documents for subscriber
Physical Disability Certificate or Rehabilitation Certificate or Mental Disability Certificate
Special Permanent Resident Certificate
Individual Number Card (My Number Card)
Basic Resident Register Card
Health insurance card
Personal identification document listed above
Certified copy of register or seal registration certificate
Have one of the supplementary documents listed below ready to present along with the required personal identification documents in the following cases:
Utility bill receipt
The receipt must show your current address and must have been issued within the past 3 months (electricity, gas, water, etc.).
Certificate of Residence
The document must show your current address and must have been issued within the past 3 months.
The ID must show your name and date of birth, and it must be valid and within the expiry date (only accepted in the case of a contract for a minor).
For payment by bank transfer: Cash card, or bank book + seal registered with the bank. (In the case of a cash card, the bank account PIN number will need to be entered at the store.)
For payment by credit card: Credit card (or debit card)
If the third-party agent is an adult guardian, present a certificate of adult guardianship registration. (The certificate of registration can also serve as an identification document for the subscriber.)
If the third-party agent is a family member, present a document verifying the family relationship.
If the third-party agent is the representative of a facility, present a document verifying the relationship with the facility.
Check the link below for information about the Smile-heart Discount.
(Credit card, cash card, etc.)
Items required when setting up the payment method for monthly charges
[Paying by credit card]…Credit card
[Paying by bank transfer]…Cash card
Mobile phone and PHS service providers may exchange the names, addresses, and other personal information of customers such as those indicated below. This information is used for the purpose of screening customers when applying for a contract, and the application may be denied depending on the circumstances.
To prevent large numbers of improper contracts under the same name, individual subscribers are generally limited to a total of five contracted smartphone and mobile phone lines under the same name. The number of lines that you can apply for may vary depending on the content of the application.
When personal identification documents such as driver's licenses are presented at the time of subscription, au may provide the information contained in such documents to the relevant issuing authority to confirm the validity. The aim of this measure, which has been in place since December 1, 2008, is to prevent the use of mobile phones with contracts that were fraudulently obtained with forged identification documents, in criminal activities such as bank transfer fraud. We appreciate your understanding in regard to our efforts to ensure reliable identity verification.
Please note that in accordance with the "Act for Identification, etc. by Mobile Voice Communications Carriers of Their Subscribers, etc. and for Prevention of Improper Use of Mobile Voice Communications Services" (also known as the "Mobile Phone Improper Use Prevention Act"), which came fully into effect on April 1, 2006, we have changed our methods for verifying the identity of individuals when signing up for a new contract or transferring ownership.
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Open: 9:00 – 20:00 *1
*1 For lost or stolen phone, inquiry will be accepted 24 hours.