The au mobile phone you are currently using
(Including the au IC card if you are using an IC card-compatible model)
When signing up for a new contract, have the items required for the application ready.
Check below for details on how to apply through the au Online Shop. However, note that business customers and subscribers who are minors cannot apply through the au Online Shop and should instead apply at the nearest store carrying au products.
Adult subscribers can apply through the au Online Shop.
The available payment methods are as follows.
For payment in installments: Pay together with au communication service charge payments
For lump payment: Credit card
Applications for model changes are accepted at any au Style/au shop or store carrying au products. The person whose name will appear on the contract must be present at the store when signing up.
If you come alone, you may be asked to call a family member from the store for verification.
Use the "Shop Reservation" feature to set the date and time of your visit in advance.
(Including the au IC card if you are using an IC card-compatible model)
(See the Main fees when changing models below.)
Current smartphone/feature phone | Smartphone/feature phone after change | Fee |
5G device | 5G device | ¥2,200 tax included |
4G LTE (compatible with au VoLTE) device | ¥3,300 tax included | |
4G LTE (compatible with au VoLTE) device | 5G device | ¥3,300 tax included |
4G LTE (compatible with au VoLTE) device | ¥2,200 tax included | |
iPhone 7、iPhone 7 Plus、iPhone SE、iPhone 6s、iPhone 6s Plus、iPhone 6、iPhone 6 Plus、GRATINA 4G*1 | 5G device | ¥3,300 tax included |
4G LTE (compatible with au VoLTE) device | ¥3,300 tax included |
Current data single device | Data single device after change | Fee |
|
| ¥2,200 tax included |
| ¥3,300 tax included | |
| ¥3,300 tax included | |
|
| ¥3,300 tax included |
| ¥2,200 tax included | |
| ¥3,300 tax included | |
|
| ¥3,300 tax included |
| ¥3,300 tax included | |
| ¥2,200 tax included |
Customers using one of the following 4G LTE router price plans:
Mobile Router Plan, Home Router Plan, WiMAX 2+ Flat for DATA, WiMAX 2+ Flat for DATA EX, or WiMAX 2+ Flat for HOME
Mobile Router Plan 5G, Home Router Plan 5G, and Router Flat Plan 80 (5G)
From April 8, 2021 until the end of the application period (yet to be decided)
Make sure to bring the original documents.
(Driver's license, passport, etc.)
Subscriber | Identification documents for subscriber |
Individual | Driver's license |
Passport (Japanese) | |
Physical Disability Certificate or Rehabilitation Certificate or Mental Disability Certificate | |
Special Permanent Resident Certificate | |
Residence card | |
Individual Number Card (My Number Card) | |
Basic Resident Register Card | |
Health insurance card | |
Minor | Personal identification document listed above
|
Business | Certified copy of register or seal registration certificate |
Have one of the supplementary documents listed below ready to present along with the required personal identification documents in the following cases:
Supplementary documents | Notes |
Utility bill receipt | The receipt must show your current address and must have been issued within the past 3 months (electricity, gas, water, etc.).
|
Certificate of Residence | The document must show your current address and must have been issued within the past 3 months.
|
Student ID | The ID must show your name and date of birth, and it must be valid and within the expiry date (only accepted in the case of a contract for a minor). |
(Credit card, cash card, etc.)
Subscriber | Items required when setting up the payment method for monthly charges |
Individual |
[Paying by credit card]…Credit card [Paying by bank transfer]…Cash card
|
The SIM card for your current 4G LTE contract cannot be used. The procedure for changing to a 5G contract is required when changing models. In addition, whether or not the SIM card is replaced depends on where the procedure is performed. See the details below.
<When changing models in person at a shop>
<When changing models by phone through the Customer Service Center>
Select your language.
Open: 9:00 – 20:00 *1
*1 For lost or stolen phone, inquiry will be accepted 24 hours.