To change from an au mobile phone to another au mobile phone, the following items will be required.
The au mobile phone (including au IC card) currently in use
Your name seal
("Resident Card" or "health insurance card")
Following bills will be added to the first month's bill
au phone price(The amount depends on the phone model.etc.and can be paid in installments.)
au may require a deposit (Amount set by us which is ¥100,000 or less per contract / no interest / tax-exempt). In this case, installment payments cannot be used to purchase an au mobile phone.
Procedures and other notes on unlocking a SIM card
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Open: 9:00 – 20:00 *1
*1 Support for theft and loss of au mobile phones is available 24 hours a day.
Make an inquiry by mail.