Contact us

By Message

Supported Languages
English / Chinese / Portuguese

Open:10:00 – 19:00*1

  • Not available if there is no icon showing.
  1. Inquiries after business hours will be addressed on the following day.

By Phone

Please direct any questions to au Customer Center.
09:00 – 20:00 Toll Free

English

0120-959-472

0120-959-472

Portuguese

0120-959-473

0120-959-473

Chinese

0120-959-476

0120-959-476

Korean

0120-959-478

0120-959-478

Tagalog

0120-933-952

0120-933-952

Vietnamese

0120-933-961

0120-933-961

Japanese

157 (from au phone) or 0077-7-111

157 (from au phone) or0077-7-111

  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)

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