Contact us

By Message

Supported Languages
English / Chinese / Portuguese

  • My au app

Open:10:00 – 19:00*1

*1 Inquiries after business hours will be addressed on the following day.

By Phone

Please direct any questions to au Customer Center.

09:00 – 20:00 Toll Free

English 0120-959-472
Portuguese 0120-959-473
Chinese 0120-959-476
Korean 0120-959-478
Tagalog 0120-933-952
Vietnamese 0120-933-961
Japanese 157 (from au phone) or 0077-7-111

FAQ

FAQ

  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)

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