1. Top
  2. Support
  3. FAQ
  4. Contact us

Contact us

By Message

Supported Languages
English/Chinese/Portuguese

Open:10:00 – 19:00*1

  1. Inquiries after business hours will be addressed on the following day.

By Phone

Please direct any questions to au Customer Center.
09:00 – 20:00 Toll Free

English

0120-959-472

0120-959-472

Portuguese

0120-959-473

0120-959-473

Chinese

0120-959-476

0120-959-476

Korean

0120-959-478

0120-959-478

Tagalog

0120-933-952

0120-933-952

Vietnamese

0120-933-961

0120-933-961

Japanese

157 (from au phone) or 0077-7-111

157 (from au phone) or0077-7-111

Inquiring from overseas

For au phone:Free of Charge
Land line･Non-au phones:Charges apply.

+-81-3-6670-6944 or

"International access code of your location" -81-3-6670-6944

Please contact us if your phone is stolen･lost, or if you have any questions on how to use the phone.
After getting connected to a Japanese operator, your call will be transferred to an interpreter.

  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)

x