Inquire through message

"No time to inquire over the phone" suitable for such clients. Inquiry available anytime, easy and simple chat style!
Accepting all sorts of service and clients' individual inquiries 24 hours.

Tap icon and send your inquiry.

  • Please use from your smart phone application with the lates version.
  • Not available if there is no icon showing.

Business Hours

10:00 - 19:00 (All year round)

Inquiries after business hours will be attended the next day.

Supported Languages

English, Chinese, Portuguese, Japanese

Service Features

  1. Since it's text message style, no matter where you are inquiring is possible.

    Can avail on your way to work, school and places and time where making phonecalls is difficult. 
    (Inquiries after business hours will be attended the next day)

  2. No memo needed, you can check later on!

    Checking previous inquiries available.

  3. Can be used with the familiar text message

    It's like having a conversation, simple and easy!

    Just like talking to your friend, can inquire easily.

"Japanese will appear as shown in the image, please don't worry!
Submit your inquiry in your preferred language and you will be connected to either English, Chinese, Portuguese advisor.
* Please note that it may take some time to receive a reply."

"Japanese will appear as shown in the image, please don't worry!
Submit your inquiry in your preferred language and you will be connected to either English, Chinese, Portuguese advisor.
* Please note that it may take some time to receive a reply."

How to use

My au application

How to use 〈When using the latest version〉

  • Following below procedures will minimize the time to get connected to an advisor.
  • 1

    Initiate My au application

    • Tap icon from selected device to initiate application
    • Please update to the latest version to use
    • Not available if there is no icon showing.
  • 2

    Tap button
    "メッセージでご相談"

    Tap button "メッセージでご相談"
  • 3

    Enter your inquiry and send

    Enter your inquiry and send
  • 4

    The following will be shown once you send a question

    The following will be shown once you send a question
  • 5

    Please enter your inquiry in detail and wait for the advisor to respond

    Please enter your inquiry in detail and wait for the advisor to respond.

Service details

Monthly basis charge

Free

Transmission Fee

Required
(when subscribed to flat rate packet transmission service, can avail flat rate)

Supported Devices

4G LTE Smart Phone (Android), iPhone (iPhone 4S, 5, excluding 5c), 4G LTE Tablet, iPad (excluding iPad Generation 4)

Supported OS

For iOS not later than 11.0, Android™ not later than 5.0

Supported Languages

English, Chinese, Portuguese

Download My au application

Terms and condition

iMessage

How to use 〈When using the latest version〉

  • 1

    Tap icon below

    • Tap icon from selected device to initiate application
    • Available from iOS11.3
    • Availing for the second you can use from iMessage history
    • Not available if there is no icon showing.
  • 2

    Enter your inquiry and send

    Enter your inquiry and send
    Please enter your inquiry or your concern in your preferred language.

    Please enter your inquiry or your concern in your preferred language.

  • 3

    The following will be shown once you send a question

  • 4

    If you require more detailed information, please sign in and tap"Login"

    image
  • 5

    Enter au ID, Next

    image
  • 6

    Enter password, Login

    image

Service details

Monthly basis charge

Free

Transmission Fee

Required
(when subscribed to flat rate packet transmission service, can avail flat rate)

Supported Devices

iPhone, iPad

Supported OS

Not later than iOS 11.3

  • For inquiries about contract update to not later than iOS12.0

Supported Languages

English, Chinese, Portuguese

Terms and Condition

  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)

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