Inquire through message
"No time to inquire over the phone" suitable for such clients. Inquiry available anytime, easy and simple chat style!
Accepting all sorts of service and clients' individual inquiries 24 hours.
Tap icon and send your inquiry.
- Please use from your smart phone application with the lates version.
- Not available if there is no icon showing.
Business Hours
10:00 - 19:00 (All year round)
Inquiries after business hours will be attended the next day.
Supported Languages
English, Chinese, Portuguese, Japanese
Service Features
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Since it's text message style, no matter where you are inquiring is possible.
Can avail on your way to work, school and places and time where making phonecalls is difficult.
(Inquiries after business hours will be attended the next day) -
No memo needed, you can check later on!
Checking previous inquiries available.
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Can be used with the familiar text message
It's like having a conversation, simple and easy!
Just like talking to your friend, can inquire easily.
"Japanese will appear as shown in the image, please don't worry!
Submit your inquiry in your preferred language and you will be connected to either English, Chinese, Portuguese advisor.
* Please note that it may take some time to receive a reply."
Submit your inquiry in your preferred language and you will be connected to either English, Chinese, Portuguese advisor.
* Please note that it may take some time to receive a reply."
"Japanese will appear as shown in the image, please don't worry!
Submit your inquiry in your preferred language and you will be connected to either English, Chinese, Portuguese advisor.
* Please note that it may take some time to receive a reply."
How to use
- My au application
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How to use 〈When using the latest version〉
- Following below procedures will minimize the time to get connected to an advisor.
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1
Initiate My au application
- Tap icon from selected device to initiate application
- Please update to the latest version to use
- Not available if there is no icon showing.
- Tap icon from selected device to initiate application
-
2
Tap button
"メッセージでご相談" -
3
Enter your inquiry and send
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4
The following will be shown once you send a question
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5
Please enter your inquiry in detail and wait for the advisor to respond
Service details
Monthly basis charge
Free
Transmission Fee
Required
(when subscribed to flat rate packet transmission service, can avail flat rate)Supported Devices
4G LTE Smart Phone (Android), iPhone (iPhone 4S, 5, excluding 5c), 4G LTE Tablet, iPad (excluding iPad Generation 4)
Supported OS
For iOS not later than 11.0, Android™ not later than 5.0
Supported Languages
English, Chinese, Portuguese
Download My au application
Android™
Google Play / au Market*1from "My au" search, or download below
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Downloading of the application varies according to the device model
* Connecting to other site
* Connecting to other site
iOS
From App Store search "My au", or download below
* Connecting to other site
Terms and condition
- Following below procedures will minimize the time to get connected to an advisor.
- iMessage
-
How to use 〈When using the latest version〉
-
1
Tap icon below
- Tap icon from selected device to initiate application
- Available from iOS11.3
- Availing for the second you can use from iMessage history
- Not available if there is no icon showing.
- Tap icon from selected device to initiate application
-
2
Enter your inquiry and send
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3
The following will be shown once you send a question
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4
If you require more detailed information, please sign in and tap"Login"
-
5
Enter au ID, Next
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6
Enter password, Login
Service details
Monthly basis charge
Free
Transmission Fee
Required
(when subscribed to flat rate packet transmission service, can avail flat rate)Supported Devices
iPhone, iPad
Supported OS
Not later than iOS 11.3
- For inquiries about contract update to not later than iOS12.0
Supported Languages
English, Chinese, Portuguese
Terms and Condition
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Store Locator- Contact
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By phoneOpen 9:00 – 20:00
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English
(Toll Free)
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Portuguese
(Toll Free)
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Chinese
(Toll Free)
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Korean
(Toll Free)
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Tagalog
(Toll Free)
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Vietnamese
(Toll Free)
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Japanese
about au mobile services(Toll Free)from au phones(Toll Free)about Internet servicesContract / Fee / Billing(Toll Free)Connection setting / failure(Toll Free)
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English
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- Japanese