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Disaster Message Board

Register and confirm safety information

The board can also be used from your PC or mobile phone of another carrier.

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How to use with smartphone
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おもしろいほうの未来へ。au

Product / Service Lineup

Mobile Phones

Check out the latest models

What else can we help you with?

FAQ

FAQ

Please review the FAQs before contacting Customer Center.

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Store Locator

Store Locator

Find an au Style / au shop providing foreign language service.

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Contact us

Contact us

Talk to us or Message us.

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Recommend Information

Introduction of au ID

With an au ID, you can make your life in Japan more comfortable

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au Style / au shop Service

Learn about the services you can receive at au Style / au shop in Japan

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Necessary items when purchasing a mobile phone or signing a contract

What do I need to start a new contract?

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Telephone

KDDI provides all kinds of communication services and has the best plan to fit your needs

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  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)

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