au Shop Service

au provides various services in different languages for foreign visitors.
au shops provide everyone with support from purchasing mobile phones to directions on use, repair, and other after-sales services.

Services Available at Stores

To assist customers with difficulty understanding Japanese, au has international staffs who can provide responses in foreign languages.
We are also promoting the introductions of Translation System of which special operators offer translation services in 8 different languages for free.

♦What au shops can do for you

  • Subscription of new contract /model changes
  • Provide Technical Assistance
  • Provide other types of consultations
  • Accept payment of charges
Operator female picture

au also has a foreign language customer center.
If you need a consultation or other service, please visit your nearest au shop.

What is the au Shop?

Helpful Services

We provide various services to assist you. Please feel free to use our services.

Free charging service

We provide a free charging service for your phones.

  • Not available at all stores

Memory Copying Service

We have dedicated devices that can back up your important address book data available for use anytime.

  • Not available at all stores

Display Corner and au +1 Collection

Furthermore, the display corners boast au accessories such as smartphone cases, earphones, and chargers that allow you to enjoy your smartphone life.

au introspection picture

Tools to help you understand our service

illustration
  • Tools are not available at all shops. Check the store locator for shops where tools are available.

Support Movies

Our International Service

Our International Service

Cellphone Contract in Japan

Cellphone Contract in Japan
  • Please refer to store locator in advance for stores with international staffs and Translation System.

Documents in Other Languages

au provides customers with service explanations and important announcements in foreign languages.
We promote easy-to-understand explanations when you are considering our services and after you have made your contract. Here is one example.

International Calling Flat

the International Calling Flat service

For example, we have pamphlets for the International Calling Flat service in 5 languages.

Digital Catalog

For more details of price plans, data plans and other services, we offer catalogs with different languages.

au shops have a support system in place so that customers that speak a foreign language can feel comfortable coming in.
We will be looking forward to serving you at stores.

Operator female picture
  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Japanese

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

  • By e-mailSend e-mail

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