Foreign Language Service Store Locator

au Shop Business Structure Associated with Countermeasures for the New Coronavirus Infection (COVID-19)

At present, au shops across Japan have resumed normal business operations with the implementation of safety and health measures^[1] to ensure that customers can visit au shops with peace of mind.

Staff are required to wear masks, partitions are installed at the reception desk to prevent droplet infection, and more
In-shop disinfection with disinfectant spray, disinfectant sheets, etc.
Ensuring social distancing by reducing the number of reception counters, etc.
- Countermeasures vary depending on the environment of the shop.

As the number of reception counters will continue to be limited, in some cases we may decline to offer some types of support depending on shop conditions.

Depending on conditions, the business hours of each shop may change. Confirm the business hours of each shop with the search feature below before visiting.

Request to customers

We ask that you wear a mask and take your temperature before coming to the shop. If you have any concerns about your health, please refrain from visiting a shop. ^[2]
To ensure a smooth visit to the shop, we ask for your cooperation in the following matters.

1. Prepare in advance

If you require data backup (model change, new contract, malfunction/repair support) for your current smartphone/mobile phone
Preparing the documents required for a contract

2. Use the "Shop Reservation" feature for the au shop you are visiting.

Inquires by Phone

English：0120-959-472(Toll Free)

Portuguese：0120-959-473(Toll Free)

Chinese：0120-959-476(Toll Free)

Tagalog：0120-933-952(Toll Free)

Vietnamese：0120-933-961(Toll Free)

From the perspective of preventing the spread of infection of the novel coronavirus, we are unable to provide a sufficient reception system, and it may take some time to answer telephone calls or reply to message inquiries.

Please refrain from visiting the shop if you have a fever, cough, sore throat, or other symptoms of a cold, or if you have returned to Japan from overseas within the last two weeks.

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Hokkaido

au shop Name	Address	Hours	Phone Number	Languages
au shop Name	Address	Hours	Phone Number	Service by Interpreting *	Staff
au shop Esashi	Yanagizaki-cho207, Hiyama-gun, Esashi-cho, Hokkaido	10a.m.-7p.m.	082-850-0193 0800-700-2377	○

* Available in English, Chinese, Korean, Spanish, Portuguese, Vietnam, Filipino, Thai, French, Nepali, Hindi, Russian and Indonesian.

Our Stores with International Services

au SAPPORO (Hokkaido, Sapporo) [MAP]

Business Hours
10a.m.-9p.m. (Receptionist until 8p.m.)
Days Closed
Closed when Sapporo paseo is closed
Telephone
0800-300-0093
Access
Directly connected to JR Sapporo Station, Namboku Line Sapporo Station, Toho Line Sapporo Station
au SENDAI (Miyagi, Sendai) [MAP]

Business Hours
10a.m.-7p.m.
Days Closed
Open 7 days a week
Telephone
0800-300-3511
Access
3min. walk from Subway Aoba-dori Ichibancho Station
5min. walk from Subway Hirose Station
10min. walk from JR Aoba Station
14min. walk from JR/Sendai Subway Station

au HONJOWASEDA (Saitama, Honjo) [MAP]

Business Hours
10a.m.-7p.m.
Days Closed
Open 7 days a week
Telephone
0800-300-0077
Access
Right in front of JR Joetsu / Hokuriku Shinkansen Honjo Waseda Station North Exit intersection
au KASHIWA (Chiba, Kashiwa) [MAP]

Business Hours
10a.m.-9p.m. (Receptionist until 8p.m.)
Days Closed
Closed when Kashiwa Takashimaya Station Mall is closed
Telephone
0800-080-5377
Access
Directly connected to JR Joban Line, Tobu Urban Park Line Noda Line Kashiwa Station

au OMIYA (Saitama, Omiya) [MAP]

Business Hours
10:30a.m.-8:00p.m.
Days Closed
Closed when OMIYA MARUI is closed
Telephone
0800-080-6970
Access
2min. walk from JR Omiya Station
au UENO (Tokyo, Ueno) [MAP]

Business Hours
10a.m.-7p.m.
Days Closed
Open 7 days a week
Telephone
0800-123-3196
Access
5min. walk from JR Ueno Station

au SHINJUKU (Tokyo, Shinjuku) [MAP]

Business Hours
10a.m.-8p.m.
Days Closed
Open 7 days a week
Telephone
0800-300-0081
Access
1min. walk from Shinjuku Station
au SHIBUYA SCRAMBLE SQUARE (Tokyo,Shibuya) [MAP]

Business Hours
10a.m.-9p.m. (Receptionist until 8p.m.)
Days Closed
Closed when Shibuya Scramble Square is closed
Telephone
0800-080-4044
Access
Direct access from and right above Shibuya Station

au SHIBUYA MODI (Tokyo, Shibuya) [MAP]

Business Hours
11a.m.-21p.m.
Days Closed
Closed when Shibuya Modi is closed
Telephone
0800-123-4403
Access
4min. walk from Shibuya Station
au TACHIKAWA (Tokyo, Tachikawa) [MAP]

Business Hours
10:00a.m.-9:30p.m. (9:00p.m. on Sundays and holidays)
Days Closed
Closed when ecute TACHIKAWA is closed
Telephone
0800-080-6968
Access
Directly connected to JR Tachikawa Station

au HACHIOJI (Tokyo, Hachioji) [MAP]

Business Hours
10a.m.-8p.m.
Days Closed
Closed when Hachioji Tokyu Square is closed
Telephone
0800-080-5052
Access
1min. walk from JR Hachioji Station
au YOKOHAMA (Kanagawa, Yokohama) [MAP]

Business Hours
10a.m.-9p.m.
Days Closed
Closed when JOINUS is closed
Telephone
0800-080-5057
Access
Directly connected to Yokohama Station

au MINATOMIRAI (Kanagawa, Yokohama) [MAP]

Business Hours
11a.m.-8p.m.
Days Closed
Closed when Collette Mare is closed
Telephone
0800-300-0097
Access
Directly connected to North Exit of JR Sakuragi-cho Station
1min. walk from JR/Yokohama municipal subway Sakuragi-cho Station
7min. walk from Minatomirai Line Minatomirai Station
au NAGOYA (Nagoya, Sakae) [MAP]

Business Hours
10a.m.-7p.m.
Days Closed
Open 7 days a week
Telephone
0800-300-0082
Access
5min. walk from Subway Higashiyama Line Sakae Station
8min. walk from Subway Metro Line Sakae Station
5min. walk from Exit Meitetsu Seto Line Sakaecho Station

au KYOTO (Kyoto, Shijo Kawaramacho) [MAP]

Business Hours
10a.m.-8p.m.
Days Closed
Open 7 days a week
Telephone
0800-300-3600
Access
1min. walk from Hankyu Railway Kyoto Line Kawaramachi Station Exit 8
au OSAKA (Osaka, Umeda) [MAP]

Business Hours
10a.m.-8p.m.
Days Closed
Closed when GRAND FRONT OSAKA is closed
Telephone
0800-300-0083
Access
5min. walk from JR Osaka Station Central Entrance
12min. walk from JR Tozai Line Kita-shinchi Station
10min. walk from Subway Yotsubashi Line Nishiumeda Station
7min. walk from Subway Midosuji Line Umeda Station
12min. walk from Subway Tanimachi Line Higashi-Umeda Station

au ABENO (Osaka, Abeno) [MAP]

Business Hours
11a.m.-9p.m. (Receptionist until 8p.m.)
Days Closed
Closed when Hoop is closed
Telephone
0800-080-0050
Access
3min. walk from JR Osaka Circular Line, Hanwa Line Tennoji Station
1min. walk from Osaka Metro Midosuji Line, Tanimachi Line Tennoji Station
Right in front of Kintetsu Minami Osaka Line Osaka Abe Nogashi
au FUKUOKA (Fukuoka, Tenshin) [MAP]

Business Hours
10a.m.-7p.m.
Days Closed
Open 7 days a week
Telephone
0800-300-0085
Access
6min. walk from Airport Line Tenjin Station
7min. walk from Nanakuma line Tenjinminami station
4min. walk from Tenjin Omuta Line Nishitetsu Fukuoka (Tenjin) Station

au HAKATA (Fukuoka,Hakata) [MAP]

Business Hours
10a.m.-9p.m. (Receptionist until 8p.m.)
Days Closed
Closed when Hakata Marui is closed
Telephone
0800-300-0029
Access
Directly connected to JR Hakata Station, Hakata Subway Station
au NAHA(Okinawa, Naha) [MAP]

Business Hours
10a.m.-8p.m.
Days Closed
Open 7 days a week
Telephone
098-861-1290
Access
1min. walk from Yui Rail Kencho-mae Station

KDDI Flagship Store (in Japanese only)

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