What to Bring

What should I bring to get started?

Getting a device in Japan means making a contract with a mobile carrier. In order to make a purchase, bring the documents below. Check here for further information.

Resident Card　Passport　Credit Card or Bank Card(Cash Card)

Click the link below for more details.
Items to prepare (for a new contract/model change/MNP)

  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)

x