Contact information for contract, etc.

Check/Change Contract Contents

Services

Contact information

On the WEB
(log in to complete processes)
In an au Shop
(Search for an au Shop)

On the telephone
(365 days/year, toll free)
9:00 - 20:00
Telephone Numbers

Check Contract Contents


FAQs

Address Change

Name Change Application

Telephone Number
Change Application

×

×

PIN Number
Change Application

×

×

Payment Method Change

Temporary suspension /
Reactivation of an au mobile phone

×

×

Change Price Plan/Discounts/Optional Services

Services

Contact information

On the WEB
(log in to complete processes)
In an au Shop
(Search for an au Shop)

On the telephone
(365 days/year, toll free)
9:00 - 20:00
Telephone Numbers

Price Plans Change


FAQs

Optional Services

Payments

×

Model Changes / New Contract/MNP Enrollment Processes

Services

Contact information

On the WEB
(log in to complete processes)
In an au Shop
(Search for an au Shop)

On the telephone
(365 days/year, toll free)
9:00 - 20:00
Telephone Numbers

Model Change

×

New Contracts

×

MNP Enrollment

×

au WALLET, Points

Services

Contact information

On the WEB
(log in to complete processes)
In an au Shop
(Search for an au Shop)

On the telephone
(365 days/year, toll free)
9:00 - 20:00
Telephone Numbers

au WALLET
Prepaid Card

Application

0120-977-964
(Japanese Only)

Process to start service
Processes
(Japanese Only)
× 0120-977-964 (*1)
(Japanese Only)
Charges to card
Processes
(Japanese Only)
×
Emergency
deactivation /
reactivation of card
  × 0120-977-964 (*1)
(Japanese Only)
Card reissuance × × 0120-977-964
(Japanese Only)
Card cancellation × × 0120-977-964
(Japanese Only)

Check your points earned

se WALLET points for au fees

×

×

  1. Service start processes are supported 24 hours a day.
  2. Service cancelation is supported 24 hours per day.

If you are experiencing difficulties or are confused

Services

Contact information

On the WEB
(log in to complete processes)
In an au Shop
(Search for an au Shop)

On the telephone
(365 days/year, toll free)
9:00 - 20:00
Telephone Numbers

Theft or loss of the handset

①Search for the
handset (location
search) or lock


FAQs

×

②Stop the line
FAQs
× 24 Hours
③If you cannot
find the handset

FAQs

The handset is broken (*1)


FAQs

  1. Customers using iPhone/iPad, please contact
  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Japanese

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

  • By e-mailSend e-mail

x