In case of loss or theft, follow the step below.
Call au Customer Center to stop the service.
09:00 – 20:00 Toll Free
English | 0120-959-472 |
Portuguese | 0120-959-473 |
Chinese | 0120-959-476 |
Korean | 0120-959-478 |
Tagalog | 0120-933-952 |
Vietnamese | 0120-933-961 |
In case you cannot find your device, visit near by au shop / au Style for a replacement (device fee required). Your phone number and contract contents can be carried over.
Click here if you are subscribed to Repair and Delivery Support.
If you are lucky to find your device, call au customer center to reactivate the service.
09:00 – 20:00 Toll Free
English | 0120-959-472 |
Portuguese | 0120-959-473 |
Chinese | 0120-959-476 |
Korean | 0120-959-478 |
Tagalog | 0120-933-952 |
Vietnamese | 0120-933-961 |