• By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)


I have subscribed to Repair and Delivery Support so what should I do if my au mobile phone malfunctions?

If your au mobile phone malfunctions, contact the Repair and Delivery Support. We will provide the appropriate information for your device (situation).

Flow from receiving to using the replacement mobile phone

  1. If the mobile phone in your possession is operable, first, back up the data.
  2. Insert the IC card into the replacement mobile phone, turn on the power, configure the initial settings, and transfer your data.
  3. After transferring your data, delete all the data that remains in your mobile phone and send it to the Repair and Delivery Support Center.
    • Send your mobile phone within 14 days of receiving the replacement mobile phone.

For details, click here to check the Repair and Delivery Support Guidebook.

  • All of the indicated amounts exclude tax unless otherwise specified.