How to read "WEB de 請求書" (Web de Invoice)

WEB bill verification is only in Japanese.

Please feel free to contact the call center for the amount or for the breakdown of your bill.

We could speak to you in your language.

Customer Support Center (English) 0120-959-472

My au Verification on the web

Please click the URL below

  • 1

    Click [WEBで確認 (My au)] (Verification on the WEB (My au)).

    Click ”Verification on the WEB(My au)"
  • 2

    Enter your au ID in the space ⑴.

    Next, enter hiragana characters in space ⑵.

    Enter your au ID in the space ⑴  Next,enter hiragana characters in space ⑵
  • 3

    Enter your password (8 or above alpha numeric characters) in space under the number.

    Lastly, press the orange button [ログイン] (Log in).

    Enter your password (8 or above alpha numeric characters) in space under the number. Lastly,press the orange button to login.
  • 4

    First time to log in, when connnecting using wifi, when logging in using a device other than ordinarily used, a URL will be sent to the telephone number registered to your auID by sms (c-mail).

    • when this screen is not shown, skip to 7.
    First time to log in, when connnecting using wifi, when logging in using a device other than ordinarily used, a URL will be sent to the telephone number registered to your auID by sms (c-mail)
  • 5

    Tap the URL in the SMS received and tap next to continue.

    Tap the URL in the SMS received and tap next to continue.
  • 6

    Log in confirmation will be shown, tap orange button [許可する] (Allow).

    Log in confirmation will be shown, tap orange button 「Allow」.
  • 7

    Device is recognized. Return to the log in screen of the device you are trying to log in.

    Device is recognized. Return to the log in screen of the device you are trying to log in
  • 8

    Automatically you will be transferred to My au screen, you can check your Bill information.

    To check the breakdown of your bill, click the orange button.

    Automatically you will be transferred to My au screen, you can check your Bill information. To check the breakdown of your bill, click the orange button.
  • 9

    Enter your four-digit pincode number, then click the orange button.

    Your pincode number is the number you set at the beginning of your contract.

    • this is shown in the document when you signed the contract, please verify.
      Mistake for 3consecutive times on the same day, will be locked and cannot be used till the following day.
      If you do not know your pincode number, it is necessary to set a new one.
    Enter your four-digit pincode number, then click the orange button. Your pincode number  is the number you set at the beginning of your contract.
  • 10

    Bill breakdown screen.

    bill breakdown screen.

My au application

  • 1
    tap the application icon

    Tap the application icon.

  • 2
    when scrolling down the screen、the below icon is there

    When scrolling down the screen, the below icon is there.

  • 3
    the amount shown beside is the fixed amount of the bill

    The amount shown beside is the fixed amount of the bill.

    You can see the simple breakdown by tapping > on the right side of the amount.

  • 4
    If you want to see a more detailed breakdown, tap [内訳を詳しく見る] (See the detailed breakdown below).

    If you want to see a more detailed breakdown, tap [内訳を詳しく見る] (See the detailed breakdown) below.

Have you relocated since you started using au Service?

You might not receive important notice if your au registered address has changed.

Telephone and data transmission might be suspended for temporarily if you do not receive notices particularly billing related ones.

Inquiry over the phone

Business Hours: 9:00 – 20:00 *1

*1 For lost or stolen phone, inquiry will be accepted 24 hours

Inquire through message

(English, Chinese, Portuguese)

  • My au app

Business Hours: 10:00 – 19:00 *1

*1 Inquiries after business hours will be attended the next day

Has your problem been solved?


  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)

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