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Customer Support

Inquiries about iPhone

Technical inquiries about au iPhone

au iPhone Technical Support corresponds an inquiry.
Available 365 days a year/Operator-assisted call
9：00 ~ 19：00 (weekdays)
9：00 ~ 17：00 (weekends and holidays)           

toll call 0077-7066 (toll free) from au mobile phone/general phone

iPhone Easy Setup Guide [PDF]

Product Information (Link to Apple’s website)

Reserve and purchase iPhone

Receive your reserved and purchased iPhone at home, at a store, or anywhere you like.

Reserve and purchase

(in Japanese only)

Notes when applying through au Online Shop（in Japanese only）

  • Apple, the Apple logo, AirPods, AirTag, Apple Pay, Apple Watch, FaceTime, GarageBand, HomePod, iMovie, iPad, iPhone, iPhoto, iSight, iTunes, Retina are trademarks of Apple Inc., registered in the U.S. and other countries. The iPhone trademark is used under license from AiPhone Co., Ltd. App Store, AppleCare, iCloud are service marks of Apple Inc.
    TM and © Apple Inc. All rights reserved.
  • All of the indicated amounts include tax unless otherwise specified.

  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)

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