MNP (Mobile Number Portability): Trade-in Program

Get up to a ¥75,900 reduction!★1
When trade in eligible models from NTT docomo, SoftBank, Y!mobile, and Disney Mobile on SoftBank!

How to Get a Reduction

Get a reduction off of the model price★2

Models eligible for trade-in★3/Trade-in prices

  • The smartphones and older mobile devices (mobile phones/PHSsold by NTT docomo, SoftBank, Y!mobile, and Disney Mobile on SoftBank, as stated below
  • All iPhone models carried by MVNO carriers (applications accepted from December 01, 2017)
  • NTT docomo Kids’ Keitai, SoftBank “Mimamori” Mobile, etc. are not eligible
  • NTT Docomo's AQUOS SH-06G mobile phone and SoftBank AQUOS mobile phones are handled as 4G LTE mobile phones.

The models eligible for trade-in and the trade-in prices are subject to change without prior notification. 

iPhone :Models eligible for trade-in/trade-in prices from October 1, 2019

Models eligible for trade-in Amount discounted from device price
Undamaged products Products with a cracked screen
iPhone XS Max 512GB Up to
¥75,900
Up to
¥22,500
256GB Up to
¥71,500
Up to
¥21,450
64GB Up to
¥61,600
Up to
¥18,150
iPhone XS 512GB Up to
¥59,400
Up to
¥17,600
256GB Up to
¥57,200
Up to
¥17,050
64GB Up to
¥48,950
Up to
¥14,300
iPhone XR 256GB Up to
¥38,500
Up to
¥11,550
128GB Up to
¥36,300
Up to
¥10,450
64GB Up to
¥30,800
Up to
¥8,800
iPhone X 256GB Up to
¥45,100
Up to
¥13,200
64GB Up to
¥40,700
Up to
¥12,100
iPhone 8 Plus 256GB Up to
¥33,550
Up to
¥9,900
64GB Up to
¥29,700
Up to
¥8,800
iPhone 8 256GB Up to
¥27,500
Up to
¥8,250
64GB Up to
¥21,450
Up to
¥6,050
iPhone 7 Plus 256GB Up to
¥25,300
Up to
¥7,150
128GB Up to
¥21,450
Up to
¥6,050
32GB Up to
¥19,800
Up to
¥5,500
iPhone 7 256GB Up to
¥17,050
Up to
¥4,950
128GB Up to
¥14,300
Up to
¥3,850
32GB Up to
¥11,550
Up to
¥3,300
iPhone 6s Plus 128GB Up to
¥13,200
Up to
¥3,850
64GB Up to
¥10,450
Up to
¥2,750
32GB Up to
¥9,900
Up to
¥2,750
16GB Up to
¥8,250
Up to
¥2,200
iPhone 6s 128GB Up to
¥13,200
Up to
¥3,850
64GB Up to
¥10,450
Up to
¥2,750
32GB Up to
¥9,900
Up to
¥2,750
16GB Up to
¥8,250
Up to
¥2,200
iPhone 6 Plus 128GB Up to
¥9,900
Up to
¥2,750
64GB Up to
¥8,250
Up to
¥2,200
16GB Up to
¥7,150
Up to
¥1,650
iPhone 6 128GB Up to
¥7,700
Up to
¥2,200
64GB Up to
¥6,050
Up to
¥1,650
16GB Up to
¥4,400
Up to
¥1,100
iPhone SE 128GB Up to
¥4,950
Up to
¥1,100
64GB Up to
¥4,400
Up to
¥1,100
32GB Up to
¥3,850
Up to
¥1,100
16GB Up to
¥3,300
Up to
¥550
iPhone 5s
(64/32/16GB)
Up to
¥2,750
Up to
¥550
iPhone 5c
(32/16GB)
Up to
¥2,200
Up to
¥550
iPhone 5
(64/32/16GB)
Up to
¥2,200
Up to
¥550
iPhone 4s
(64/32/16GB)
Up to
¥2,200
Up to
¥550
iPhone 4/3GS/3G
(All capacity)
Up to
¥2,200
Up to
¥550

Android™ smartphone :Models eligible for trade-in/trade-in prices from October 1, 2019.

Models eligible for trade-in Amount discounted from device price
Undamaged products Products with a cracked screen
Xperia XZ2
(docomo/SoftBank)
Up to
¥22,000
Up to
¥6,600
Xperia XZ2 Compact
(docomo)
Xperia XZ2 Premium
(docomo)
Xperia XZ1
(docomo/SoftBank)
Xperia XZ1 Compact
(docomo)
Xperia XZs
(docomo/SoftBank)
Up to
¥8,800
Up to
¥2,750
Xperia XZ Premium
(docomo)
Xperia XZ
(docomo/SoftBank)
Galaxy S9+
(docomo)
Up to
¥22,000
Up to
¥6,600
Galaxy S9
(docomo)
Galaxy Note8
(docomo)
Galaxy S8+
(docomo)
Up to
¥16,500
Up to
¥4,950
Galaxy S8
(docomo)
Galaxy S7 edge
(docomo)
Up to
¥8,800
Up to
¥2,750
Other Models sold by NTT docomo, SoftBank, Y!mobile, and Disney Mobile on SoftBank Up to
¥5,500
Up to
¥1,650

feature phone :Models eligible for trade-in/trade-in prices from October 1, 2019.

Models eligible for trade-in Amount discounted from device price
Undamaged products Products with a cracked screen
Models sold by NTT docomo, SoftBank, Y!mobile, and Disney Mobile on SoftBank Up to
¥2,200
Up to
¥550

Applicable conditions

Condition1 Purchasing an au smartphone, iPhone, au mobile phone, or au tablet when switching from another carrier*1

  1. Switch over using MNP (Mobile Number Portability)

Condition2 Your device to be traded in must be working normally, with no defects or water-damage.★4

  1. Examples of products that are not eligible for in-store trade-in are as follows.

1.The power does not turn on.

2.The charging lamp does not light even when charging.

3.The passcode lock is not canceled and the phone has not been completely reset.

4.There is a response to water leakage stickers placed in manufacturer-designated locations.

5.The serial number cannot be confirmed, the device has been modified, or other circumstances that void the manufacturer warranty.

6.When the contractor does not have ownership of the device eligible for trade-in

7.Devices with restrictions on network use (illegal contract/illegal acquisition usage restrictions) (check the Network Use Restrictions on each respective carriers’ website)

  • Depending on the product, the method and items of confirmation may differ.
  • If the screen is cracked or there is another type of damage to the exterior, the trade-in price will differ.
  • For other notes, click here.

Customers requesting trade-in shall backup their data ahead of time.

How to apply for trade-in

Apply at au shops, other stores that handle au products.

○You cannot apply at some au shops. For details please check au shop locater.

(* For trade-in at stores other than au shops contact the store you intend to visit.)

〇 In the following three situations, trade-in is performed using au WALLET points at a later date.

* Discount cannot be allocated to the price of an au mobile phone purchased when switching from another carrier.

(1) When switching from another carrier at an au shop, trade in at a later date by mail is also available. Click here to check how to apply.

(2) au Online Shop (in Japanese only)

(3) Apple Store (in Japanese only)

Notes
  1. Application for trade-in must be done when switching to au. The listed amount reduced applies to same-day trade-in. The models eligible for trade-in and reduction prices are those applicable at the time of application.
  2. The reduction is taken off of the model price of the device when the points that can only be allocated to the purchase price are applied. The number of points awarded depends on the model eligible for trade-in. If the amount of the reduction exceeds the model price, the reduction amount will be limited to the model price.
  3. The models eligible for trade-in are limited to models you are currently using. If the model submitted for trade-in is the same model as the one you purchased but has a different storage capacity, it is not eligible for trade-in.
  • After trade-in, the phone cannot be returned to the customer.
  • For each au mobile phone purchased, 1 eligible model can be traded in.
  • Backup of data and initialization of the device being traded in is the responsibility of the customer.
  • After the device is traded in, all data is deleted and cannot be recovered.
  • When trading in, remove all memory cards, straps, and other accessories. After trade-in, all accessories will be disposed of.
  • Disposal of phones that are traded in is not offered.
  • If the model traded in is on a payment plan with a remaining balance, you will continue payments.
  • If the contractor is under 20 years old, they must be accompanied by their parent or legal guardian or have said guardian’s written consent. The consent form (Japanese/other language) can be downloaded below.
  • There is no limit to the Trade-in Program, but the models eligible for trade-in and the amount discounted are subject to change.
  • There is no deadline for this campaign. However, conditions, eligible models, and reductions are subject to change or termination depending on the timing.
  • Check for other costs arising from the contract at the store.
  • The information described herein is current as of October 1, 2019.
  • Kids’ Keitai is a trademark or registered trademark of NTT docomo, INC.
  • ©Disney
  • All of the indicated amounts include tax.
  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

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