MNP (Mobile Number Portability): Trade-in Program

Get up to a ¥55,080 discount!
When trade in eligible models from NTT docomo, SoftBank, Y!mobile, and Disney Mobile on SoftBank![1]

Models eligible for trade-in/Trade-in prices

  • The smartphones and older mobile devices (mobile phones/PHSsold by NTT docomo, SoftBank, Y!mobile, and Disney Mobile on SoftBank, as stated below [2]
  • All iPhone models carried by MVNO carriers (applications accepted from December 01, 2017) [2]
  • NTT docomo Kids’ Keitai, SoftBank “Mimamori” Mobile, etc. are not eligible
  • Trade-in benefits (discount) can be chosen from the following

    (1) Discounting from the price of the au smartphone or au mobile phone. [3]
    (When trading in by mail or using au Online Shop, or Apple Store, points will be restored to your WALLET points after trade-in is completed)

    (2) Amount is discounted from au usage charges. (Up to 24 months discount in installments) [4]

  • If the total amount eligible for this discount falls below the amount of the discount, the total amount eligible for the discount shall be set as the upper limit of the discount.
  • NTT Docomo's AQUOS SH-06G mobile phone and SoftBank AQUOS mobile phones are handled as 4G LTE mobile phones.

The models eligible for trade-in and the trade-in prices are subject to change without prior notification. 

iPhone :Models eligible for trade-in/trade-in prices from May 14, 2019.

Models eligible for trade-in Undamaged products Products with a cracked screen
(Amount discounted from device price)
(1) Amount discounted from device price (2) Amount discounted from usage charges
iPhone X
(256/64GB)
Up to
¥55,080
Up to ¥2,295
×
Up to 24 months
Up to
¥16,200
iPhone 8 Plus
(256/64GB)
Up to
¥39,960
Up to ¥1,665
×
Up to 24 months
Up to
¥11,880
iPhone 8
(256/64GB)
Up to
¥27,000
Up to ¥1,125
×
Up to 24 months
Up to
¥8,100
iPhone 7 Plus
(256/128/32GB)
Up to
¥23,760
Up to ¥990
×
Up to 24 months
Up to
¥7,560
iPhone 7
(256/128/32GB)
Up to
¥18,360
Up to ¥765
×
Up to 24 months
Up to
¥5,400
iPhone 6s Plus
(128/64/32/16GB)
Up to
¥14,040
Up to ¥585
×
Up to 24 months
Up to
¥4,320
iPhone 6 Plus
(128/64/16GB)
Up to
¥11,880
Up to ¥495
×
Up to 24 months
Up to
¥3,780
iPhone 6s
(128/64/32/16GB)
Up to
¥10,260
Up to ¥428
×
Up to 24 months
Up to
¥2,700
iPhone 6
(128/64/16GB)
Up to
¥8,640
Up to ¥360
×
Up to 24 months
Up to
¥2,700
iPhone SE
(128/64/32/16GB)
Up to
¥7,560
Up to ¥315
×
Up to 24 months
Up to
¥2,160
iPhone 5s
(64/32/16GB)
Up to
¥2,700
Up to ¥113
×
Up to 24 months
Up to
¥540
iPhone 5c
(32/16GB)
Up to
¥2,700
Up to ¥113
×
Up to 24 months
Up to
¥540
iPhone 5
(64/32/16GB)
Up to
¥2,700
Up to ¥113
×
Up to 24 months
Up to
¥540
iPhone 4s
(64/32/16GB)
Up to
¥2,160
Up to ¥90
×
Up to 24 months
Up to
¥540
iPhone 4/3GS/3G
(All capacity)
Up to
¥2,160
Up to ¥90
×
Up to 24 months
Up to
¥540

Android™ smartphone :Models eligible for trade-in/trade-in prices from May 14, 2019.

Models eligible for trade-in Undamaged products Products with a cracked screen
(Amount discounted from device price)
(1) Amount discounted from device price (2) Amount discounted from usage charges
Xperia XZ1
(docomo/SoftBank)
Up to
¥21,600
Up to ¥900
×
Up to 24 months
Up to
¥6,480
Xperia XZ1 Compact
(docomo)
Xperia XZs
(docomo/SoftBank)
Xperia XZ Premium
(docomo)
Xperia XZ
(docomo/SoftBank)
Up to
¥16,200
Up to ¥675
×
Up to 24 months
Up to
¥4,860
Xperia X Compact
(docomo)
Xperia X Performance
(docomo/SoftBank)
Xperia Z5
(docomo/SoftBank)
Xperia Z4
(docomo/SoftBank)
Xperia Z3
(docomo/SoftBank)
Xperia Z2
(docomo)
Xperia Z5 Compact
(docomo)
Up to
¥5,400
Up to ¥225
×
Up to 24 months
Up to
¥1,620
Xperia Z5 Premium
(docomo)
Xperia A4
(docomo)
Xperia Z3 Compact
(docomo)
Xperia A2
(docomo)
Xperia Z1/Z1f
(docomo)
Xperia Z/A
(docomo)
Galaxy Note8
(docomo)
Up to
¥21,600
Up to ¥900
×
Up to 24 months
Up to
¥6,480
Galaxy S8+
(docomo)
Galaxy S8
(docomo)
Galaxy S7 edge
(docomo)
Galaxy Active neo
(docomo)
Galaxy S6 edge
(docomo/SoftBank)
Up to
¥8,640
Up to ¥360
×
Up to 24 months
Up to
¥2,700
Galaxy S6
(docomo)
Galaxy Note Edge
(docomo)
Galaxy S5
(docomo)
Galaxy S5 Active
(docomo)
Up to
¥5,400
Up to ¥225
×
Up to 24 months
Up to
¥1,620
Galaxy Note 3
(docomo)
Galaxy S4
(docomo)
Galaxy J
(docomo)
Galaxy Note 2
(docomo)
Other Models sold by NTT docomo, SoftBank, Y!mobile, and Disney Mobile on SoftBank

feature phone :Models eligible for trade-in/trade-in prices from May 14, 2019.

Models eligible for trade-in Undamaged products Products with a cracked screen
(Amount discounted from device price)
(1) Amount discounted from device price (2) Amount discounted from usage charges
Models sold by NTT docomo, SoftBank, Y!mobile, and Disney Mobile on SoftBank Up to
¥2,160
Up to ¥90
×
Up to 24 months
Up to
¥540
  • When the amount restored is set to 24 installments, a fraction of the amount discounted from your monthly usage charges is omitted.

Applicable conditions

Condition1 Purchasing an au smartphone, iPhone, au mobile phone, or au tablet when switching from another carrier()

: Switch over using MNP (Mobile Number Portability)

Condition2 Your device to be traded in must be working normally, with no defects or water-damage.

  • The following models eligible for trade-in cannot be handled as normal products for trade-in.

1.The power does not turn on.

2.The charging lamp does not light even when charging.

3.The passcode lock is not canceled and the phone has not been completely reset.

4.There is a response to water leakage stickers placed in manufacturer-designated locations.

5.The serial number cannot be confirmed, the device has been modified, or other circumstances that void the manufacturer warranty.

6.When the contractor does not have ownership of the device eligible for trade-in

7.Devices with restrictions on network use (illegal contract/illegal acquisition usage restrictions) (check the Network Use Restrictions on each respective carriers’ website)

  • Depending on the product, the method and items of confirmation may differ.
  • If the screen is cracked or there is another type of damage to the exterior, the trade-in price will differ.
  • For other notes, click here.

Customers requesting trade-in shall backup their data ahead of time.

How to apply for trade-in

Apply at au shops, other stores that handle au products.

○You cannot apply at some au shops. For details please check au shop locater.

(* For trade-in at stores other than au shops contact the store you intend to visit.)

〇 In the following three situations, trade-in is performed using WALLET points at a later date.

* Discount cannot be allocated to the price of an au mobile phone purchased when switching from another carrier.

(1) When switching from another carrier at an au shop, trade in at a later date by mail is also available. Click here to check how to apply.

(2) au Online Shop (in Japanese only)

(3) Apple Store (in Japanese only)

Notes
  1. Application for trade-in must be done when switching to au. Trade-in cannot be done after you have switched over. The listed amount restored applies to same-day trade-in. The models eligible for trade-in and discount prices are those applicable at the time of application.
  2. The device to be traded in is the model you are currently using.
  3. Discounting from the device priceSince applicable points are awarded only for the purchase price of models eligible for trade-in, the discount will be applied to the price of the device. If the total amount eligible to be discounted falls below the amount of the discount, the total amount eligible to be discounted shall be set as the upper limit of the discount.
  4. au usage charges discounts

    ◎ After the discount service has been applied, it will be subtracted from the total amount of your basic monthly usage charges (with the exception of the LTE Plan), domestic voice calling charges, and optional charges (with the exception of Repair and Delivery Support (previously Keitai Guarantee Service Plus LTE), Keitai Guarantee Service, and the Upgrade Program/Upgrade Program(a)/Upgrade Program EX/Upgrade Program EX(a)). If the total amount (au usage charge) falls below the amount of the discount, the total amount (au usage charge) shall be set as the upper limit of the discount.

    ◎The discount begins from the amount used in the month following the month of contracting. The discount will be terminated after it is applied for up to 24 months. Furthermore, if your plan is suspended, the discount rate cannot be applied. If your plan is canceled, discount is applied for usage up to the previous month. When changing models or transferring, the discount rate continues.

  • After trade-in, the phone cannot be returned to the customer.
  • For each au mobile phone purchased, 1 eligible model can be traded in.
  • Backup of data and initialization of the device being traded in is the responsibility of the customer.
  • After the device is traded in, all data is deleted and cannot be recovered.
  • When trading in, remove all memory cards, straps, and other accessories. After trade-in, all accessories will be disposed of.
  • Disposal of phones that are traded in is not offered.
  • If the model traded in is on a payment plan with a remaining balance, you will continue payments.
  • If the contractor is under 20 years old, they must be accompanied by their parent or legal guardian or have said guardian’s written consent. The consent form (Japanese/other language) can be downloaded below.
  • There is no limit to the Trade-in Program, but the models eligible for trade-in and the amount discounted are subject to change.
  • The content of the Trade-in Program is subject to change without prior notification.
  • Check for other costs arising from the contract at the store.
  • The information described herein is current as of May 14, 2019.

TM and © 2014 Apple Inc. All rights reserved. iPhone is a trademark of Apple Inc. The iPhone trademark is used under license from AIPHONE CO., LTD. Apple is a trademark registered to Apple Inc. in the United States and other countries.

  • Xperia is a trademark or registered trademark of Sony Mobile Communications AB.
  • GALAXY is a trademark or registered trademark of Samsung Electronics Co., Ltd.
  • Kids’ Keitai is a trademark or registered trademark of NTT docomo, INC.
  • ©Disney
  • All of the indicated amounts include tax.
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