This paid membership service provides you with support in the event of malfunction, loss, theft, or other incidents that may occur with your important smartphone or tablet.
* You can subscribe to this service only when you purchase an au mobile phone. If you cancel your subscription, you cannot re-apply for the service until you purchase an au mobile phone again.
Application | Required | |
---|---|---|
Monthly basic charge | 4G LTE Smartphone 4G LTE Tablet |
¥630*1 |
3G Smartphone 4G LTE feature phone/ 3G feature phone Data communications terminal 4G LTE Photo Storage*2 4G LTE stand-alone routers*2 |
¥380 |
*1 ¥380 per month for 4G LTE smartphones and 4G LTE tablets sold before September 2018.
*2 4G LTE Photo Storage and 4G LTE stand-alone routers sold before September 2018 are not eligible.
More comprehensive support from January 2019!
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Replacement mobile phone delivery service
In the event of malfunction, loss or theft of your important device.
Only with au!*
Delivery is available within 4 hours of application in the eligible area.
Only with au!*
Delivered with liquid crystal protective film designated by KDDI applied.
Only with au!*
Until 12:00 p.m. in the Kanto and Kansai regions.
In the Chubu region, your replacement will be delivered on the same day if you apply by 10:00 a.m.*3.
Only with au!*
If you apply online, you can choose to pick up your replacement phone in a convenience store.
Only with au!*
When applying on the web, you can choose delivery to the delivery pickup locker.
PUDO delivery locker location (Packcity Japan homepage) (in Japanese only)
Enjoy a ¥1,000 discount when you apply via the Website.
We will provide a replacement mobile phone (rejuvenated product) of the same model and color.
Replacement mobile phone delivery service Click here for more details
If you are subscribed to Upgrade Program EX [1] or Upgrade Program , you can use the benefits when changing models with the Upgrade Program benefit even if your old model malfunctions, is exposed to water, or is damaged.
[1] A separate payment of ¥2,000 (non-taxed) is required to use benefits.
Android™ smartphone (4G LTE)/smartphone (3G), mobile phone (4G LTE)/mobile phone (3G), Android™ 4G LTE tablet, WiMAX2 + supported router, +WiMAX data communication device
★If you have any questions regarding the replacement mobile phone delivery service, please contact us at the following:
Repair and Delivery Support Center
*Calls from mobile phones and PHS accepted
Voice Response Menu Guide
The voice guidance will prompt you to select from the numbers below.
See below for the details.
Notes
[General information on au After Service]
Parts for repairs of au mobile phones and their peripheral devices are in stock for 4 years after termination of production (6 years for some models). The parts for repairs are the ones that are required for maintaining the product functions. After the period during which the parts for repairs are in stock, applications for repairs cannot be accepted. Even during this period, some malfunctions may not be able to be repaired due to lack of parts.
Models for which applications for repairs are or will be terminated (in Japanese only)
[Repair and Delivery Support]
Repair and Delivery Support terms and conditions (421KB)(in Japanese only)