Keitai Guarantee Service Plus LTE
This paid membership service provides you with support in the event of malfunction, loss, theft, or other incidents that may occur with your important smartphone or tablet.
|Monthly basic charge||¥380|
* Only when you purchase an au mobile phone.
-  If the same model in the same color is difficult to provide, a replacement mobile phone of a model and a color that are specified by KDDI is provided.
-  In the Kanto and Kansai areas, the product is delivered on the date of your application if you apply before 10:00 AM. In principal, it is delivered on the following day even if you apply after that time or the delivery address is not in the Kanto or Kansai area (excluding some areas and remote islands).
-  au shops and PiPit cannot accept application for a replacement mobile phone.
For Android™ users, a secured rate plan that combines two services!
-  In the case of subscription or cancellation before the end of a month, the discount amount is prorated based on how many days Anshin Security Pack was used, regardless of how many days Keitai Guarantee Service Plus was used.
★If you have any questions regarding the replacement mobile phone delivery service, please contact us at the following:
Repair and Delivery Support Center
*Calls from mobile phones and PHS accepted
Voice Response Menu Guide
The voice guidance will prompt you to select from the numbers below.
- ①Inquiry on damage/loss/repair
Lost or StolenWater damage/SubmergeExternal damageMalfunction with no External damageOther inquiries, such as contract cancellation and starting the service
- ②Procedure to start using the service (Customers who received an au IC card)
- ③Inquiry other than damage/loss/repair
See below for the details.
4G LTE Smartphone,4G LTE Featurephone,4G LTE Tablet,WiMAX 2+ supported router
[General information on au After Service]
[Keitai Guarantee Service Plus LTE]
*All of the indicated amounts exclude tax unless otherwise specified.