menu

How to use : 4G LTE Smartphones

This guide describes settings that must be configured on 4G LTE Smartphones for use overseas and how to use these devices.

Before departing

  • 1

    Confirming Data Charge subscription status

    • This step is not applicable to povo1.0 users, and UQ mobile users subscribing the 5G compatible plan.

    To use World Data Flat, you must be subscribed to Data Charge. (Free)

    Check your subscription status and apply by clicking the button below.

  • 2

    Turn your device's international settings on [1]

    (1) Using data communications

    • Check "データローミング(Data Roaming)".
    1. When subscribed to Data Charge, you will not incur any data communications charges at your travel destination until you push "利用開始(start services)".

    <If necessary> Airplane Mode setting

    If necessary, set your device to Airplane Mode during your flight.

    (2) Making calls and using SMS

    • It automatically switches to overseas mode.
    • There is a case where the setting is required depending on the model. See the user manual for more information.

After arriving

  • 1

    From the settings, check that "Data Roaming" is set to on.

  • 2

    Once you have arrived abroad, you be notified via SMS of whether or not you can use the World Data Flat service. This SMS notification is sent free of charge.

    By clicking the URL in the SMS notification (http://www.sekai.kddi.com/kddijp-up/), your browser is launched and the "start service" screen is displayed. If using the World Data Flat App, the "start service" screen is displayed by starting the app.

    • When subscribed to Data Charge, you will not incur any data communications charges until you push "利用開始(start services)"
    SMSメッセージイメージ図
    利用開始画面イメージ図

    Turn Wi-Fi off to display the "start services" screen.

    • If you do not receive an SMS, launch your browser and enter the URL directly.
  • 3

    Push the "start services" button

    Turn Wi-Fi off to display the "start services" screen.

    世界データ定額の場合

    For World Data Flat

    You should now be able to use.

  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)

x