Phone Number for Inquiries When Overseas

Please make inquiries to the following numbers
from all of your travel destinations.

When calling from an au mobile phone (free of charge)




International access number from your travel destination 81-3-6670-6944

Available hours: 24 hours a day

  • Press and hold "0" or "*" to dial "+". Dialing "+" differs depending on your mobile phone model. For details, check your user manual.
  • Voice calling charges are incurred for use from general phones.

When calling from a general (free of charge)

International access numbers for major countries and regions

Country/region name

America (Including Alaska and Hawaii) , Canada, Guam,
Saipan, Jamaica, Bahamas, Bermuda,
Puerto Rico, United States Virgin Islands

India, Sri Lanka, China, Bangladesh,
the Philippines, Vietnam, Macau, Malaysia,
New Zealand, Israel,
United Kingdom, Italy, Austria, the Netherlands,
Switzerland, Spain, Czech, Germany, Turkey, Egypt,
France, Belgium, Monaco, Romania, Argentina, Costa Rica,
Peru, Mexico

South Korea

Indonesia, Singapore, Thailand, Hong Kong




Russian Fed.

International access numbers



00700 002 001


005 002

0021 0014



International access numbers (PDF)

  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)