Phone Number for Inquiries When Overseas
From Smartphones and Featurephones
(1) Voice Calling, SMS, and Data Communication Overseas
Inquiries | au users | UQ mobile users | povo1.0 users | |
Online Support | all inquiries | au chat support AI:24 hours a day (Advisor available: 9:00-20:00 JST) Japanese Only | UQ mobile chat AI:24 hours a day (Advisor available: 9:00-20:00 JST) Japanese Only | povo1.0 chat AI:24 hours a day Japanese Only |
Calling from Japan | all inquiries | 157 no charge Operator available: 9:00-20:00 Automatic voice response: 20:00-9:00 | 0120-929-818 no charge Operator available: 10:00-19:00 Automatic voice response: 19:00-10:00 | N/A |
| Callng from overseas | about au Unlimited Data Overseas | +81-3-6670-6944 no charge when you call from your au/UQ mobile/povo1.0 device 24 hours a day,
| ||
Other inquiries | +81-3-6670-6944 no charge when you call from your au device 24 hours a day,
| +81-3-6327-5005 Int’l toll applied 10:00-19:00 JST
| N/A | |
- For usage from landlines, call charges will apply.
(2) About au Unlimited Data Overseas / World Data Flat Special Travel Insurance
From Landlines (Free of Charge)
If you call the "Contact Numbers from Overseas" listed in the table on the linked page above, the call will be free of charge.
- Excluding certain areas.
