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Phone Number for Inquiries When Overseas

From your au/UQ mobile/povo1.0 smartphone or mobile phone.

Inquiries

au users

UQ mobile users

povo1.0 users

Online Support

all inquiries

au message support

AI:24 hours a day

(Advisor available: 10:00-22:00 JST)

Japanese Only

UQ mobile chat

AI:24 hours a day

(Advisor available: 10:00-22:00 JST)

Japanese Only

povo1.0 chat

AI:24 hours a day

(Advisor available: 10:00-22:00 JST)

Japanese Only

Calling from Japan

all inquiries

157

no charge

Operator available:

9:00-20:00

Automatic voice response: 

20:00-9:00

0120-929-818

no charge

Operator available:

10:00-19:00

Automatic voice response: 

19:00-10:00

N/A

Callng from overseas

about World Data Flat

+81-3-6670-6944

no charge when you call from your au/UQ mobile/povo1.0 device

24 hours a day,

  • Press and hold "0" or "*" to dial "+".
    How to dial "+" may differ depending on your mobile phone model.

Other inquiries

+81-3-6670-6944

no charge when you call from your au device

24 hours a day,

  • Press and hold "0" or "*" to dial "+".
    How to dial "+" may differ depending on your mobile phone model.

+81-3-6327-5005

Int’l toll applied

10:00-19:00 JST

  • Press and hold "0" or "*" to dial "+".
    How to dial "+" may differ depending on your mobile phone model.

N/A

When calling from a general (free of charge)

International access numbers for major countries and regions

Country/region name

America (Including Alaska and Hawaii) , Canada, Guam,
Saipan, Jamaica, Bahamas, Bermuda,
Puerto Rico, United States Virgin Islands

India, Sri Lanka, China, Bangladesh,
the Philippines, Vietnam, Macau, Malaysia,
New Zealand, Israel,
United Kingdom, Italy, Austria, the Netherlands,
Switzerland, Spain, Czech, Germany, Turkey, Egypt,
France, Belgium, Monaco, Romania, Argentina, Costa Rica,
Peru, Mexico

South Korea

Indonesia, Singapore, Thailand, Hong Kong

Taiwan

Brazil

Australia

Russian Fed.

International access numbers

011

00

00700 002 001

001

005 002

0021 0014

0011

810

International access numbers (PDF)

  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)

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