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Phone Number for Inquiries When Overseas

Please make inquiries to the following numbers
from all of your travel destinations.

When calling from an au mobile phone (free of charge)

au users

UQ mobile users

povo1.0 users

Inquiries

all inquiries

about World Data Flat

Other inquiries

about World Data Flat

From the inland Japan

157

0120-929-818

Make your inquiry via povo1.0 chat bot.

Available hours and fees

24 hours a day, no charge

9:00-20:00, no charge

24 hours a day, no charge

from overseas

+81-3-6670-6944

  • Press and hold “0” or “*” to dial “+”.
    How to dial “+” may differ depending on your mobile phone model.

+81-3-6670-6944

  • Press and hold “0” or “*” to dial “+”.
    How to dial “+” may differ depending on your mobile phone model.

+81-3-6327-5005

  • Press and hold “0” or “*” to dial “+”.
    How to dial “+” may differ depending on your mobile phone model.

+81-3-6670-6944

  • Press and hold “0” or “*” to dial “+”.
    How to dial “+” may differ depending on your mobile phone model.

Available hours and fees

24 hours a day, no charge

24 hours a day, no charge

9:00-20:00 (Japan Standard Time),

Int’l toll applied

24 hours a day, no charge

When calling from a general (free of charge)

International access numbers for major countries and regions

Country/region name

America (Including Alaska and Hawaii) , Canada, Guam,
Saipan, Jamaica, Bahamas, Bermuda,
Puerto Rico, United States Virgin Islands

India, Sri Lanka, China, Bangladesh,
the Philippines, Vietnam, Macau, Malaysia,
New Zealand, Israel,
United Kingdom, Italy, Austria, the Netherlands,
Switzerland, Spain, Czech, Germany, Turkey, Egypt,
France, Belgium, Monaco, Romania, Argentina, Costa Rica,
Peru, Mexico

South Korea

Indonesia, Singapore, Thailand, Hong Kong

Taiwan

Brazil

Australia

Russian Fed.

International access numbers

011

00

00700 002 001

001

005 002

0021 0014

0011

810

International access numbers (PDF)

  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)

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