Phone Number for Inquiries When Overseas

(1) Voice Calling, SMS, and Data Communication Overseas

	Inquiries	au users	UQ mobile users	povo1.0 users
Online Support	all inquiries	au chat support AI:24 hours a day (Advisor available: 9:00-20:00 JST) Japanese Only	UQ mobile chat AI:24 hours a day (Advisor available: 9:00-20:00 JST) Japanese Only	povo1.0 chat AI:24 hours a day Japanese Only
Calling from Japan	all inquiries	157 no charge Operator available: 9:00-20:00 Automatic voice response: 20:00-9:00	0120-929-818 no charge Operator available: 10:00-19:00 Automatic voice response: 19:00-10:00	N/A
Callng from overseas	about au Unlimited Data Overseas	+81-3-6670-6944 no charge when you call from your au/UQ mobile/povo1.0 device 24 hours a day, Press and hold "0" to dial "+". How to dial "+" may differ depending on your mobile phone model.
Callng from overseas	Other inquiries	+81-3-6670-6944 no charge when you call from your au device 24 hours a day, Press and hold "0" to dial "+". How to dial "+" may differ depending on your mobile phone model.	+81-3-6327-5005 Int’l toll applied 10:00-19:00 JST Press and hold "0" to dial "+". How to dial "+" may differ depending on your mobile phone model.	N/A

(2) About au Unlimited Data Overseas Special Travel Insurance

If you call the "Contact Numbers from Overseas" listed in the table on the linked page above, the call will be free of charge.

Service & Features