Initiatives Based on the Spread of Novel Coronavirus Infections

We would like to express our appreciation for using KDDI services.
The following is a guide to information about our services based on the fundamental policies of the Japanese government due to the growing impact of novel coronavirus infections.

Reduced business hours at au shop / au Style

At present, normal business operations have resumed with the implementation of safety and health measures to ensure that customers can visit au shop / au Style with peace of mind.
For details, check the "au shop / au Style Search" page.

au shop / au Style Search

Contacting the Customer Center

From the perspective of preventing the spread of infection of the novel coronavirus, we are unable to provide a sufficient reception system, and it may take some time to answer telephone calls or reply to message inquiries.

Inquires by Phone

English：0120-959-472(Toll Free)

Portuguese：0120-959-473(Toll Free)

Chinese：0120-959-476(Toll Free)

Tagalog：0120-933-952(Toll Free)

Vietnamese：0120-933-961(Toll Free)

Restoration of lost March points

Due to the rapid changes in social conditions with the spread of stay-at-home requests from local municipalities, points which could not be used and were lost during the month of March 2020 will be restored in April 2020.