Initiatives Based on the Spread of Novel Coronavirus Infections

We would like to express our appreciation for using KDDI services.
The following is a guide to information about our services based on the fundamental policies of the Japanese government due to the growing impact of novel coronavirus infections.

Reduced business hours at au shops

At present, normal business operations have resumed with the implementation of safety and health measures to ensure that customers can visit au shops with peace of mind.
For details, check the "au Shop Search" page.

au Shop Search

Contacting the Customer Center

From the perspective of preventing the spread of infection of the novel coronavirus, we are unable to provide a sufficient reception system, and it may take some time to answer telephone calls or reply to message inquiries.

Inquires by Phone

English：0120-959-472(Toll Free)

Portuguese：0120-959-473(Toll Free)

Chinese：0120-959-476(Toll Free)

Tagalog：0120-933-952(Toll Free)

Vietnamese：0120-933-961(Toll Free)

Restoration of lost March points

Due to the rapid changes in social conditions with the spread of stay-at-home requests from local municipalities, points which could not be used and were lost during the month of March 2020 will be restored in April 2020.
Extension of payment deadlines

Due to the growing impact of novel coronavirus infections, the customer payment deadline for services billed by au will be extended.

Completed payments will not be refunded.