Compatible Providers List: Compatible Providers

Overview

When using CDMA 1X WIN data communication terminals, subscribe to a PacketWIN-compatible provider and you can receive mobile communications with the maximum downlink speed of 9.2Mbps [1]).

  • [1] The maximum downlink communication speed for WIN HIGH SPEED compatible models and supported areas. The maximum communication speed varies depending on the models and supported areas. Note that the maximum communication speed is not the actual communication speed, but the maximum value based on the technical standards. Because PacektWIN is a best-effort service, the actual communication speed falls short of the maximum for various reasons including your use environment and the amount of traffic.
    Depending on the state of network congestion, the maximum transmission speed may be limited to prevent excessive load on the network when sending and receiving large amounts of data (e.g. file downloads/uploads, movie file attachments) or sending and receiving continuous data (e.g. streaming, video playback). Please note in advance that this speed limit may delay the completion of data transmission.
  • * In the au packet data communications services, capital letters cannot be used for the domain portion (after @) of the login ID for the dialup connection. Please be sure to use lower case letters to connect.
  • * Measures for unsolicited email and various types of security are implemented by compatible providers for PacketWIN. Please confirm the details with each provider.

As of September 5,2017

PacketWIN compatible providers

au one net So-net ODN Urban Internet do!up TNC TOKAI NETWORK CLUB Fureai Internet ASAHI NET
Web Shizuoka plalaplala エディオンネット (エディオン) Yahoo! BB ZAQ SYNAPSE

au one net

au one net PacketWIN

For inquiries

By phone From a general phone or PHS phone 0077-777 (toll-free)
Available hours 9:00 - 18:00
(Saturday, Sunday, & national holidays included)
URL http://www.au.kddi.com/english/internet/

So-net

So-net PacketWIN

For inquiries

By phone From a general phone or PHS phone 0120-80-7761 (toll-free)
Available hours 9:00 - 21:00 (365 days a year)
Except for January 1, 2 and maintenance days specified by So-net
URL https://www.so-net.ne.jp/

ODN

ODN PacketWIN

For inquiries

By phone From a general phone, mobile phone or PHS phone 0088-222-375 (toll-free)
Available hours 9:00 - 18:00 (365 days a year)
URL https://www.odn.ne.jp/

Urban Internet

Urban Internet PacketWIN

For inquiries

By phone From a general phone, mobile phone or PHS phone 0120-120278 (toll-free)
Available hours Weekdays 9:00 - 20:00
Saturday, Sunday & national holidays 9:00 - 18:00
URL http://www.urban.ne.jp/

do!up

do!up PacketWIN

For inquiries

By phone From a general phone, mobile phone or PHS phone 0120-120278 (toll-free)
Available hours Weekdays 9:00 - 20:00
Saturday, Sunday & national holidays 9:00 - 18:00
URL http://www.do-up.com

TOKAI NETWORK CLUB

TOKAI NETWORK CLUB PacketWIN

For inquiries

By phone From a general phone, mobile phone or PHS phone 0120-696927 (toll-free)
Available hours Mon.-Fri. 10:00 - 12:00, 13:00 - 20:00
Saturday, Sunday & national holidays 10:00 - 12:00, 13:00 - 18:00
URL http://www.tnc.ne.jp/

Fureai Internet

Fureai Internet PacketWIN

For inquiries

By phone From a general phone, mobile phone or PHS phone 0297-20-6075 (non toll-free)
Available hours 10:00 - 18:00
(Except for Saturday, Sunday & national holidays)
URL http://www.fureai.or.jp/

ASAHI NET

ASAHI NET PacketWIN

For inquiries

By phone From a general phone, mobile phone or PHS phone 0120-577-108 (toll-free)
03-6631-0856 (non toll-free)
Available hours Weekdays 10:00 - 17:00
URL https://asahi-net.jp/

Web Shizuoka

Web Shizuoka PacketWIN

For inquiries

By phone From a general phone, mobile phone or PHS phone 0120-224260 (toll-free)
Available hours Mon.-Fri. 9:00 - 18:00
(Except national holidays)
URL http://www.wbs.ne.jp/

plala

plala PacketWIN

For inquiries

By phone From a general phone, mobile phone or PHS phone 03-5954-5311 (non toll-free)
Available hours Weekdays 12:00 - 21:00
(Except for specified holidays: May 3 - May 5 & Year End/New Year holidays)
URL https://www.plala.or.jp/

EDION Net (EDION)

エディオンネット (エディオン) PacketWIN

For inquiries

By phone From a general phone, mobile phone or PHS phone 0120-12-9909
Available hours 9:00 - 19:00
(Except for Year End/New Year holidays)
URL http://www.enjoy.jp/

Yahoo! BB

Yahoo! BB PacketWIN

For inquiries

By phone From a general phone 0800-2222-820
From a mobile phone or car phone 03-6688-5120 (Tokyo)
Available hours 10:00 - 19:00 (365 days a year)
URL https://bbpromo.yahoo.co.jp/

ZAQ

ZAQ PacketWIN

For inquiries

By phone From a general phone 0120-52-3915
From a mobile phone or PHS phone 06-6459-3966
Available hours 10:00 - 18:00 (365 days a year)
URL https://zaq.ne.jp/

SYNAPSE

SYNAPSE PacketWIN

For inquiries

By phone From a general phone, mobile phone or PHS phone 099-813-8699
Available hours 9:00 - 21:00 (365 days a year)
URL https://www.synapse.jp/
  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)

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