I would like to change the name of the contract holder for my au mobile phone to a family member’s name
The procedure for changing the name (transfer) to your family member can be done at an au Style/au shop. There is no charge for transfers within the family.
For details, please refer to the information below.
Important notes
- In the transfer procedure, some services may not be carried over.
- For paid content that the transferor has applied for or contracted for, the transferor must cancel the contract himself/herself.
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If the device payment is being made in installments, the transfer will be possible once the lump-sum settlement for the remaining amount has been completed.
- For transfers within family members, the application for the lump-sum payment is unnecessary.
Procedure Method
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Both the current contract holder (transferor) and the customer receiving the transfer (transferee) should come to au Style/au shop.
If the transferor is unable to visit, please bring the transferor's power of attorney and identification document (copy allowed).
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Please make sure to check the information below as well.
- Click here to search for a shop
Items required for the procedure
Transferor (Current Contract Holder)
- Seal
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Identity Verification Document (Original) (in Japanese only)
- Please note that this is different from the identity verification document of the transferee.
Transferee (New Contract Holder)
- Seal
- Identity Verification Document (Original) (in Japanese only)
- Items required for payment of the monthly charges
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Documents proving the family relationship (in Japanese only)
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Not required if you share the same surname and address.
Even if you do not share the same surname and address, it is not required if the transferee is registered as the user information of the transferor.
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Not required if you share the same surname and address.
For your reference
- If you are consolidating your au ID, the au ID will be automatically separated, and a new au ID will be issued to the transferee.
- The au PAY card, au PAY prepaid card, and au PAY balance currently used by the transferor will not be transferred.
- The usage limit of au Easy Payment (Combined with the mobile monthly bill) of the transferor will not be transferred.
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