I want to cancel my Repair and Delivery Service Wide with AppleCare Services & iCloud+/Repair and Delivery Service with AppleCare Services & iCloud+/Repair and Delivery Service with AppleCare Services
You can cancel your Repair and Delivery Service Wide with AppleCare Services & iCloud+/Repair and Delivery Service with AppleCare Services & iCloud+/Repair and Delivery Service with AppleCare Services
(in Japanese only) through My au app or at au Style/au shop. Please note that once you cancel, you cannot rejoin until you purchase your next iPhone/iPad.
Important notes (tap here)
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Even if you cancel in the middle of the month, the monthly fee will not be prorated, and you will be charged for a full month.
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Any procedure carried out after 20:00 on the last day of the month will be processed the following day, and a full month's fee will be charged.
For povo1.0 users and UQ customers (tap here)
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For customers who purchased their device through au: you can cancel by following the steps below. Please proceed from step 1.
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For customers who purchased their device from a source other than au: it is not possible to cancel by following the steps below. Please contact au Style/au shop or customer center.
How to cancel from My au
- The screen will be different at step 6 for customers who do not have au contract and for povo2.0 users.
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1
Tap on My au (web).
Alternatively, search for My au in a search engine and tap on "My au Login" [My auログイン] from the results.
In either case, proceed to step 2.
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2
Tap on "Web Login" [Webでログイン].
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3
Enter your au ID and tap on "Next" [次へ].
If you are already logged in with your au ID (if this screen does not appear), proceed to step 6.
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4
Enter your password and tap on "Login" [ログイン].
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6
Tap on "Smartphone/Mobile phone" [スマートフォン・携帯電話].
Customers with line contracts other than au or povo2.0 users
Scroll down the screen and tap on "Device Protection Service" [端末補償サービス].
Proceed to step 10.
Customers who have cancelled au
Tap on "Cancel Device Protection Service" [端末補償サービス解約の手続き].
Proceed to step 10.
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7
Tap on "Contract Details/Procedure" [ご契約内容／手続き].
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8
Tap on "Contract Information" [ご契約情報].
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9
Scroll the screen from bottom to top, confirm the service to be cancelled in the "Device Protection Service" [端末補償サービス] section, and tap on "Change" [変更].
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10
On the "Device Protection Service Cancellation" [端末補償サービス解約] screen, tap on "Cancel" [解約する].
If the au ID login screen is displayed (tap here)
Enter the characters in the image and tap on "Next" [次へ].
- If this screen is not displayed, proceed to the next screen.
Enter your au ID password and tap on "Login" [ログイン].
Tap on "Do not change au ID (agree to terms)" [au IDを変更しない (規約に同意)].
- If this screen is not displayed, proceed here.
Tap on "Login without changing au ID" [au IDを変更せずにログインする].
Proceed here.
If there are multiple services under the same au ID (tap here)
Tap on the red frame.
Tap to select the contract (au mobile phone number) with the "Device Protection Service" [端末補償サービス] subscription.
Tap on "Select" [選択].
Proceed here.
Device Protection Service [端末補償サービス解約] screen
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11
Confirm the "Important Notes" [ご注意事項] and tap on "Agree and proceed" [同意して次に進む].
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12
Also, confirm this "Important Notes" [ご注意事項] and tap on "Next" [次へ].
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13
Choose how to confirm the contract details from "E-mail" [Eメール] or My au/My UQ mobile.
(If you choose E-mail, enter your email address.)
Tap on "Apply with this information" [この内容で申し込む].
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14
The cancellation procedure has been completed.
- If you apply after 20:00, it will be reflected after 9:00 of the next day.
How to cancel at au Style/au Shop
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au Style/au shop
Please be sure to make a reservation at au Style/au shop and have the contract holder come in person.
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