【au PAY (au Easy Payment)】I would like to know how to check a charge I do not recognize
Charges may arise due to the end of discounts or free periods for services in use, payments for online shopping, or in-app purchases for apps and games.
Please check the details in your au PAY (au Easy Payment) transaction history.
If you did not settle your installment amount in a lump sum, you will continue to be charged for the remaining amount with the same payment method as during your contract, even after canceling your contract.
I would like to know how to check a landline charge I do not recognize
If you call a phone number with prefix numbers 0077 or 001, charges will be incurred from KDDI.
If calls were made unintentionally using these prefix numbers, it is possible that your phone is set to automatically add them.
To disable this setting, please refer to the user manual for your phone or contact the phone manufacturer.
Regarding KDDI’s billing system
End of My Line service
My Line is a service that allows you to make calls by previously registering your preferred telephone company, without having to dial that company prefix.
The telephone company selection service My Line ended in January, 2024.
How termination of My Line affects
While using My Line, the charges were billed from the registered telephone company.
With the termination of My Line service, if the prefix number 0077 or 001 from KDDI has been added in your phone's settings, charges will be incurred from KDDI.
This automatic addition is due to the ACR/LCR function (which automatically selects the pre-set telephone company when making a call) and is available in both built-in and external types.
It is possible that this setting is causing unintended charges to be incurred from KDDI.
