Detailed Method of the SIM Unlocking Procedure

From au website, you could check of the availability for the sim unlocking of au mobile phones and will be able to begin the next step (No processing fee).

  • Processing is available only when the devices are confirmed models with valid purchase history from a subscriber of the contract.
  • 1

    Access auHP. click here

  • 2

    Tap "Proceed to unlock the SIM(My au)"

  • 3

    Choose the phone number you wish to process and tap「Select」.

    • If the screen is not display, please proceed to the next step.

    Notes(Terms & Agreement)

    The au phone number selection screen will appear only when integrated au ID.
    Based on the integration, select from the au phone number associated with an au ID.

    • Processing is available only when a selected au phone number has a valid purchase history of the device.
  • 4

    Enter the 4 digit security PIN code you have created when you sign up the contract with us, then tap "Next".

    • If the screen is not displaedy, please proceed to the next step.

    Security PIN Code

    Security PIN code is the 4-digit number you have created when you sign up the contract with us.
    If the PIN Code is unknown, please refer to the document provided as a copy of your contract, visit an au shop to change the PIN code, or call us and we will post it by mail (approximately one week).

  • 5

    List of the devices with valid purchase history will be displayed.

    • Multiple devices will be displayed with valid purchase history only when a device has been upgraded.

    Eligible devices for unlocking will be shown.
    For confirmation purpose only, the procedure ends here.
    To proceed to unlock the SIM, please tick a device you wish to unlock and press "Next".

    • The "Next "button can not be click unless you tick either of the device.
  • 6

    Select "reason for unlocking", and tap "apply with these informations". 

    Please refer to the below list "reason for unlocking".

  • 7

    SIM unlocking procedure has been completed!

  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

  • By e-mailSend e-mail

x