• By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)


How to use on an au smartphone: Disaster Message Board Service

How to access

Using +Message (* Smartphone/iPhone only)

Smartphone and iPhone users can access from the +Message official account au Disaster Countermeasures.

(in Japanese only)

  • Click the button above to go to the Download page if you have not downloaded +Message or to the au Disaster Countermeasures account usage screen if you have already downloaded +Message.

Accessing from a web browser

Other usage methods

The service can be used from a smartphone with the au Disaster Countermeasures app installed.

  • Distributed by au market and the App Store. The Play Store is not supported.

How to register safety information from smartphones

  • 1

    Select [Register].

  • 2

    Select the appropriate option from the 5 comments available in accordance with your disaster situation. You can also add an optional comment of up to 100 characters. Press the [Register] button.

  • 3

    Once you confirm the entry, press [OK]. The procedure is completed once the screen shows the completion of registration. If you would like to correct the entry, press [Cancel]. The screen in step (2) is displayed again, and you can correct information.

How to check safety information from smartphones

  • 1

    Select [Confirm].

  • 2

    Enter the mobile phone number of the person whose status you wish to confirm and press [Search].

  • 3

    Select the safety information you would like to see.

    Even if the phone number you are looking for belongs to a non-au mobile phone, if there is safety information, a link to that carrier's Disaster Message Board will be displayed. Please select the link.

  • 4

    The safety information will be displayed.

  • All of the indicated amounts include tax unless otherwise specified.