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How to use on an au smartphone: Disaster Message Board Service

How to access

To use the Disaster Message Board Service, select [Disaster Message Board] displayed on the top menu of au portal, or access the URL as below.

http://dengon.ezweb.ne.jp/E/

Notes for smartphone users

  • To register safety information, E-mail address (@au.com/@ezweb.ne.jp) is required. Please obtain your E-mail address in advance.

How to register safety information from smartphones

  1. STEP1Select [Register].

    How to register safety information from smartphones
  2. STEP2Select the appropriate option from the 5 comments available in accordance with your disaster situation. You can also add an optional comment of up to 100 characters. Press the [Register] button.

    How to register safety information from smartphones
  3. STEP3Once you confirm the entry, press [OK]. The procedure is completed once the screen shows the completion of registration. If you would like to correct the entry, press [Cancel]. The screen in step (2) is displayed again, and you can correct information.

    How to register safety information from smartphones

How to check safety information from smartphones

  1. STEP1Select [Confirm].

    How to check safety information from smartphones
  2. STEP2Enter the mobile phone number of the person whose status you wish to confirm and press [Search].

    How to check safety information from smartphones
  3. STEP3Select the safety information you would like to see.
    Even if the phone number you are looking for belongs to a non-au mobile phone, if there is safety information, a link to that carrier's Disaster Message Board will be displayed. Please select the link.

    How to check safety information from smartphones
  4. STEP4The safety information will be displayed.

    How to check safety information from smartphones
  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)

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