• By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)


Measures in Times of Disaster or Emergency

The following is an FAQ and guide to services that customers with au lines can use during a disaster or emergency.

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Method of Contact During a Disaster

Disaster and Evacuation Information Related

  • With the exception of some models, support for the au Disaster Countermeasures app ended on March 31, 2023. For details, check the following.

Emergency Measures

  • All of the indicated amounts include tax unless otherwise specified.