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【au Email Portability】How to Apply for au Email Portability and Set Up the Email App (Gmail App)

STEP1: Application for the service

【au Email Portability】I would like to know how to apply

You can apply via the au Email Portability webpage.

Please check the following for the application procedure.

Important notes

  • When you apply for the au Email Portability service, all spam email filter settings will be reset. Please set it again after completing your application.
  • Applications must be submitted within 31 days from the day after the cancellation date of your au contract. (After canceling your au contract, emails sent before completing your application for this service will not be received by the server. Email sending and receiving will resume after completing your application for this service.)
  • You cannot use the email address change feature that was provided at the time of your au contract. Some other functions that were provided under the au contract are also unavailable.

Steps

  • 1

    Access the au Email Portability application page on the device you will use to apply for au Email Portability.

    Click here to apply for au Email Portability (in Japanese only)
  • 2

    Tap on "New Application" [新規お申し込み].

  • 3

    Enter the au ID you used for the email address, then tap on "Next" [次へ].

    If this screen does not appear, proceed to step 5.

    • If you are connected to Wi-Fi when logging in with your au ID, you may need to complete the "two-step verification process" [2段階認証].
  • 4

    Enter your password and tap on "Log In" [ログイン].

  • 5

    If this screen appears, tap on "Agree" [同意する].

  • 6

    If this screen appears, select the email address you wish to apply for au Email Portability and tap on "Proceed" [次へ進む].

    If this screen does not appear, proceed to step 7.

  • 7

    Review the terms of use and check the box for "Agree to the Terms of Use" [利用規約に同意する].

  • 8

    Tap on "Apply for au Email Portability" [auメール持ち運びに申し込む].

    Next, set up your payment with au PAY (au Easy Payment). Please proceed to the option in STEP 2 that matches your situation.

STEP2: Setting up au PAY (au Easy Payment) (currently using UQ mobile or povo2.0)

【au Email Portability】I would like to pay the service fee using au PAY (au Easy Payment) (currently using UQ mobile or povo2.0)

After applying for au Email Portability, you can use the verification code received via text message (SMS) to set up the payment with au PAY (au Easy Payment).

For details, please refer to the information below.

Important notes

Steps

  • 1

    Tap on "Agree" [同意する].

    • This screen will only appear when you use it for the first time.
  • 2

    Tap to open the received [SMS].

  • 3

    Check the verification code and return to the Service Usage Confirmation page.

  • 4

    Enter the verification code and tap on "Register" [登録する].

    The application for au Email Portability is now complete.

    Please proceed to STEP 3.

For your reference

  • If you are a UQ mobile/povo2.0 customer, you can choose to pay it combined with the mobile monthly bill, by credit card, or by au PAY card.

STEP2: Setting up au PAY (au Easy Payment) (currently using another carrier)

【au Email Portability】I would like to pay the service fee using au PAY (au Easy Payment) (currently using another carrier)

To set up au PAY (au Easy Payment), please register your customer information after following the application steps for the au Email Portability service.

For details, please refer to the information below. 

Steps

  • 1

    Tap on "Agree" [同意する].

    • This screen will only appear when you use it for the first time.
  • 2

    Enter your customer information and tap on "Set" [設定する].

    • Please register a contact email address other than au email address (@au.com / @ezweb.ne.jp).
  • 3

    Tap on "Set" [設定する].

  • 4

    Enter the verification code you received and tap on "Set" [設定する].

  • 5

    Tap on "Next" [次へ].

    • If the two-step verification settings screen appears, tap on "Set up two-step verification" [2段階認証を設定する] → tap on "Set" [設定] → tap on [OK].
  • 6

    Enter your credit card number and the security code, then tap on "Register" [登録する].

    The application for au Email Portability is now complete.

    Please proceed to STEP 3.

STEP2: Setting up au PAY (au Easy Payment) (without a phone line contract)

【au Email Portability】I would like to pay the service fee using au PAY (au Easy Payment) (without a phone line contract)

To set up au PAY (au Easy Payment), please register your customer information after following the application steps for the au Email Portability service.

For details, please refer to the information below.

Steps

  • 1

    Tap on "Agree" [同意する].

    • This screen will only appear when you use it for the first time.
  • 2

    Enter your customer information and tap on "Set" [設定する].

    • Please register a contact email address other than au email address (@au.com / @ezweb.ne.jp).
  • 3

    Tap on "Set" [設定する].

  • 4

    Enter the verification code you received and tap on "Set" [設定する].

  • 5

    Tap on "Next" [次へ].

    • If you are taken to the two-step verification settings screen, tap on "Set up two-step verification" [2段階認証を設定する] → tap on "Set" [設定] → tap on [OK].
  • 6

    Enter your credit card number and the security code, and tap on "Register" [登録する].

    The application for au Email Portability is now complete.

    Please proceed to STEP 3.

STEP3: Setting up the Gmail App

【au Email Portability】I would like to know how to set up the Gmail App

You can register your au email address in the settings of the Gmail app.

For details, please refer to the information below.

Steps

  • 1

    After completing the application, tap on "Check the ID and password required for email settings" [メール設定に必要なID・パスワードを確認する].

    • To check this on the au Email Portability My Page, tap on"Email app settings" [メールアプリの設定] → then tap on "Check the ID and password required for email settings" [メール設定に必要なID・パスワードを確認する].
    Click here to access the My Page for au Email Portability
  • 2

    Note down the information required for manual email setup and return to the home screen.

    • Required information: Email address, username, and password.
  • 3

    Launch the Gmail App.

  • 4

    Tap on the "Menu icon (three lines)" [メニューアイコン (三本線) ].

  • 5

    Tap on "Settings" [設定].

  • 6

    Tap on "Add Account" [アカウントを追加する].

  • 7

    Tap on "Others" [その他].

  • 8

    Enter the email address you noted in Step 2 and tap on "Next" [次へ].

  • 9

    If this screen appears, tap on "Personal (IMAP)" [個人用 (IMAP) ].

  • 10

    Enter the password you noted down in Step 2 and tap "Next" [次へ].

  • 11

    Enter the username you noted in Step 2 and tap on "Next" [次へ].

    • The server will be automatically entered.
  • 12

    Tap on "Next" [次へ].

    • The SMTP server will be automatically entered.
  • 13

    Tap on "Next" [次へ].

  • 14

    Enter any name of your choice and tap on "Next" [次へ].

  • 15

    A pop-up will appear asking if you want to save the password to Google.

    Tap on "Save" [保存] if you want to save it, or "Later" [後で] if you do not.

  • 16

    Tap on "Close" [閉じる]. 

    The registration and setup of your au email address is now complete.

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