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【au Email Portability】I would like to know how to apply for au Email Portability and how to set up the mail app (iPhone / iPad)

【au Email Portability】I would like to know how to apply for the au Email Portability

You can apply on the au Email Portability web page.

Please check the following for the application procedure.

Important notes

When you apply for au Email Portability service, all spam email filter settings will be reset. Please set it again after completing your application.
Applications must be submitted within 31 days after the cancellation date of au contract. (After canceling your au contract, emails sent before completing your application for this service will not be received by the server. Email sending and receiving will resume after completing your application for this service.)
The email address change function provided at the time of the au contract cannot be used.

Steps

1
Access the au Email Portability page on the device you will be using for this feature.

Click here to apply for au Email Portability

Please access it using the Safari browser.
2

Tap on "New Application" [新規お申し込み].
3
Enter the au ID of the email address that you are applying for and tap on "Next" [次へ].

If this screen does not appear, proceed to step 5.

If you are connected to Wi-Fi when logging in with your au ID, you may need to log in using "two-step authentication" [2段階認証].
4

Enter your password and tap on "Log In" [ログイン].
5
Enter the email address you want to set for your au ID and tap on "Change au ID (Agree and Send Confirmation Code)" [au IDを変更する（同意し確認コード (Verification code) を送信）].

Please set an email address other than au email (@au.com / @ezweb.ne.jp).
6

Enter the "Verification Code" [確認コード] received from auto@connect.auone.jp and tap on "Next" [次へ].
7

Tap on "Change au ID and Proceed" [au IDを変更して次へ] .
8

If this screen appears, tap on "Agree" [同意する].
9

If this screen appears, select the email address you want to apply for au Email Portability and tap on "Proceed Next" [次へ進む] .

If this screen does not appear, proceed to step 10.
10

Check the Terms and Conditions and check "I agree to the Terms and Conditions" [利用規約に同意する] .
11

Tap on "Apply for au Email Portability" [auメール持ち運びに申し込む].

Next, set up your payment with au PAY (au Easy Payment). Please proceed with the items that match your situation in STEP2.

【au Email Portability】I would like to know how to set up the service charges to be paid via au PAY (au Easy Payment) (for UQ mobile or povo2.0 customers)

To set up au PAY (au Easy Payment), follow the steps for applying for the au Email Portability service, then enter the verification code you will receive via text message (SMS).

For details, please refer to the information below.

Steps

1
Please tap on "Agree" [同意する].

This screen will only appear when you use it for the first time.
2

Tap on the received text message [SMS] to open it.
3

Check the "verification code" [確認コード] and return to the "Service Usage Confirmation" [ご利用内容の確認] page.
4
Enter the "verification code" [確認コード] and tap on "Register" [登録する].

Next, set up the email app. Proceed to STEP3.

For UQ mobile/povo2.0 customers, you can select "Combine with your monthly bill" [通信料合算支払い] , "credit card" [クレジットカード支払い] , and "au PAY Card" [au PAY カード支払い].

【au Email Portability】I would like to know how to set up the service charges to be paid via au PAY (au Easy Payment) (when using a service from another company)

To set up au PAY (au Easy Payment), please register your customer information after following the application steps for the au Email Portability service.

For details, please refer to the information below.

Steps

1
Tap on "Agree" [同意する] .

This screen will only appear when you use it for the first time.
2
Enter your "customer information" [お客さま情報] and tap on "Set" [設定する].

Please register an email address that is not an au email (@au.com / @ezweb.ne.jp) as your contact email address.
3

Tap on "Set" [設定する].
4

Enter the "verification code" [確認コード] and tap on "Set" [設定する].
5
Tap on "Next" [次へ].

If you proceed to the two-step verification settings screen, tap on "Set up two-step verification" [2段階認証を設定する] → tap on "Set" [設定]→ tap on"OK".
6

Enter your credit card number and the security code, and tap on "Register" [登録する].

Next, set up the email app. Proceed to STEP3.

【au Email Portability】I would like to know how to set up the service charges to be paid via au PAY (au Easy Payment) (I do not use any other service)

To set up au PAY (au Easy Payment), please register your customer information after following the application steps for the au Email Portability service.

For details, please refer to the information below.

Steps

1
Please tap on "Agree" [同意する].

This screen will only appear when you use it for the first time.
2
Enter your "customer information" [お客さま情報] , and tap on "Set" [設定する].

Please register an email address that is not an au email (@au.com / @ezweb.ne.jp) as your contact email address.
3

Tap on "Set" [設定する].
4

Enter the "verification code" [確認コード] and tap on "Set" [設定する].
5
Tap on "Next" [次へ] .

If you proceed to the two-step verification settings screen, tap on "Set up two-step verification" [2段階認証を設定する] → tap on "Set" [設定]→ tap on"OK".
6

Enter your credit card number and the security code, and tap on "Register" [登録する].

Next, set up the email app. Proceed to STEP3.

【au Email Portability】I would like to know how to set up the iPhone standard mail app

You can set it up by installing a profile.

For details, please refer to the information below.

Important note

Please use Safari as your browser. If you use other browsers, it may not be possible to install the profile.

Steps

1

The application for "au Email Portability" [auメール持ち運び] was completed up to STEP2.

Next, proceed with the "Email App" [メールアプリ] setup. Tap on "iPhone Standard Mail App" [iPhone 標準メールアプリ].

If you need to reconfigure the "iPhone Standard Email App" [iPhone 標準メールアプリ], log in to the au Email Portability My Page, tap on"メールアプリの設定" [Email App Settings], and then tap on "iPhone Standard Email App" [iPhone 標準メールアプリ].

Click here for the au Email Portability My Page
2

Tap on "Download Profile" [プロファイルをダウンロードする].
3

Tap on "Allow" [許可].
4

Tap on "Close" [閉じる].
5

Instructions for email settings (steps 1 to 3) will be displayed.

Return to the home screen.
6

Tap on "Settings" [設定アプリ].
7
Tap on "Downloaded Profile" [ダウンロード済みのプロファイル].

It may also say "iPhone setup suggestions" [iPhone設定の提案] or "iPhone setup complete" [iPhone設定の完了].

If it is not displayed, tap on"Settings" [設定] → "General" [一般] → "VPN and Device Management" [VPNとデバイス管理] → "Downloaded Profiles" [ダウンロード済みプロファイル].
8

Tap on "Install" [インストール].
9
If you have set a passcode, enter it.

This screen is displayed if you have set a 6-digit numeric passcode.

If you have not set a passcode, proceed to step 10.
10

Tap on "Install" [インストール].
11

Tap on "Install" [インストール].
12

Tap on "Complete" [完了].

The settings are now completed.

【au Email Portability】I would like to know how to set up multiple email addresses

If you want to set up a second or more email addresses after applying for au Email Portability, you will need to set it up manually.

Please refer to the following for the setup instructions.

Important note

When downloading the profile from the au Email Portability My Page while setting up an email address, the initially registered settings will be overwritten. Please set up two or more email addresses manually.

Steps

1

On the au Email portability application completion screen, tap on "Confirm ID and password required for email setting" [メール設定に必要な・ID パスワードを確認する].

Or, after logging in to the My page of "au Email portability" [auメール持ち運び] , tap on "Mail App Settings" [メールアプリの設定] and then tap on "Check ID and password needed for mail setting" [メール設定に必要な ID・パスワードを確認する].

Click here for the au Email Portability My Page
2
Take note of the information needed for manual setup of "Email Settings Information" [メール設定情報] and return to the home screen.

Required information: User name, Password, IMAP server, SMTP server
3

Tap on "Settings" [設定].
4

Tap on "Mail" [メール].
5

Tap on "Account" [アカウント].
6

Tap on "Add Account" [アカウントを追加].
7

Tap on "Others" [その他].
8
Enter your name (any name), the email address you want to register, and the password noted in step 2.

Enter "Description" [説明] as necessary.
9
Select [IMAP] and enter the items you noted in step 2.

IMAP Server

Username

Password

SMTP Server

The username and password are the same for both the incoming and the outgoing mail servers.
10

Tap on "Save" [保存].
11

The setting is now completed.
12

Please confirm that two mailboxes are receiving emails in the email app.

Has your problem been solved?

All of the indicated amounts exclude tax unless otherwise specified.

【au Email Portability】I would like to know how to apply for au Email Portability and how to set up the mail app (iPhone / iPad)

STEP1: Application for the service

【au Email Portability】I would like to know how to apply for the au Email Portability

Important notes

Steps

STEP2: Setting up au PAY (au Easy Payment) (for UQ mobile or povo2.0 customers)

【au Email Portability】I would like to know how to set up the service charges to be paid via au PAY (au Easy Payment) (for UQ mobile or povo2.0 customers)

Steps

STEP2: Setting up au PAY (au Easy Payment) (for those using other companies services)

【au Email Portability】I would like to know how to set up the service charges to be paid via au PAY (au Easy Payment) (when using a service from another company)

Steps

STEP2: Setting up au PAY (au Easy Payment) (if you do not use any service)

【au Email Portability】I would like to know how to set up the service charges to be paid via au PAY (au Easy Payment) (I do not use any other service)

Steps

STEP3:How to set up the iPhone standard Email app

【au Email Portability】I would like to know how to set up the iPhone standard mail app

Important note

Steps

STEP4:How to manually set up emails (only when setting up multiple email addresses)

【au Email Portability】I would like to know how to set up multiple email addresses

Important note

Steps