How much is the repair cost if I am subscribed to Repair and Delivery Support with AppleCare Services & iCloud+?
The amount varies depending on the condition of the device and your contract status.
For details, please refer to the information below.
Repair/Replacement Cost (during policy period)
Eligible devices
Hardware product warranty for iPhone/iPad main unit, battery, and included earphones and accessories.
Number of claims
We provide coverage for repair services up to twice a year for damage caused by negligence or accidents (such as drops or liquid contact).
Damage types and repair costs
- Natural failure：0 yen
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Battery replacement：0 yen
- Available when the battery retains less than 80% of its original capacity
- Screen damage：3,700 yen (tax included)
- Repair of back glass only (for iPhone 12/13/14/15 models only): ¥3,700 (tax included)
- Other damages：12,900 yen (tax included)
- The service fee for iPad repair is 4,400 yen (including tax) for screen damage and other damages
- The service fee for Apple Pencil and Apple iPad keyboard is 3,700 yen (including tax)
Repair/Replacement Methods
Carry-in Repair
Please bring it to the nearest Apple Store or an Apple authorized service provider. An Apple expert will assist you.
Mail-in Repair (Pickup & Delivery Repair)
An Apple-designated service provider will come to pick up your device. After diagnosing the product, they will deliver the repaired device, or a replacement based on the diagnosis results. Please contact Apple Support to apply.
Device Replacement (Express Replacement Service)
The replacement device (main unit and accessories) will be delivered within a few days of your application. Please contact Apple Support to apply.
au iPhone/iPad In-Store Repair service
You can use the repair support and repair referral services for iPhone and iPad at au Style/au shop.
- Only available at some shops
For details, please refer to the information below.
Service Details / Application for Repair, Loss and Theft Coverage
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