I would like to know how to pay at convenience stores (I received the bill / I lost my bill)
Lawson/Mini Stop (Loppi)
I would like to know how to pay the fee at Lawson / Ministop (Loppi)
Payments for the current month or outstanding bills can be made at your nearest convenience store.
For information regarding applicable service counters, please check the back of the bill.
When paying for charges that are past the due date, a late payment fee of 330 yen (including tax) will be applied.
Also, if you have lost your bill, you can still make your payment by following the steps below.
Important notes
- Even if you have not received the bill, you can still make the payment if the amount due is displayed, using this method.
-
If your communication service is suspended or if you do not have a smartphone, you may not be able to use this payment method.
In that case, payments can be made through Pay-easy (ATM) or at the shop.
- Although the images show My au (Web), the same procedure applies to My UQ mobile (Web).
Steps
-
1
-
2
Tap on the switch for the "Phone Number/ID" [電話番号／ID].
-
3
Tap on "Select" [選択].
-
4
Tap on "Unpaid" [未払い] (the one with the payment due date).
If the amount due is "0 yen or less", the amount field will be displayed as "－". For details, check the WEB de Billing.
-
5
Tap on "Click here" [こちら] next to "For those who wish to pay immediately" [すぐにお支払いをされる方はこちら] on the display.
-
6
Tap on the "Pay at convenience store" [コンビニで支払う] switch.
-
7
Tap on the "Select Payment Amount" [金額選択] switch.
-
8
Tap on "Payment" [お支払い].
-
9
Confirm the payment details, then tap on [OK].
-
10
Tap on "Convenience Store" [コンビニ].
-
11
Select the convenience store you wish to use.
-
12
Tap on "Display QR Code" [QRコードを表示する].
- Please write down your "Customer Number" [お客様番号] and "Confirmation Number" [確認番号] in a notepad or similar in case the QR code cannot be read at the store.
-
13
The QR code for payment will be displayed. Please save this screen on your smartphone.
- This completes the steps to be done before going to Lawson / Ministop (Loppi).
-
14
From here, follow the steps for payment using the QR code.
- If you are paying using the "Customer Number" [お客様番号] and "Confirmation Number" [確認番号], please refer to Step 19 and onward.
-
15
On the Loppi terminal at the store, tap on "For those with Loppi-exclusive code" [Loppi専用コードをお持ちの方].
-
16
Follow the on-screen instructions and hold the QR code saved in Step 13 in front of the Loppi's QR reader.
-
17
Please check the displayed content and proceed to the next screen.
-
18
Take the payment slip printed from the terminal and pay in cash at the register within 30 minutes. This completes the steps for paying with the QR code.
- Please be sure to receive the payment receipt.
-
19
From here, follow the steps for payment using the "Customer Number" [お客様番号] and "Confirmation Number"[確認番号].
-
20
On the in-store terminal (Loppi), touch "For Various Types of Codes" [各種番号をお持ちの方].
- Note that this is not "Service Menu" [各種サービスメニュー].
-
21
Enter the "Customer Number" [お客様番号] (11 digits), excluding hyphens, and tap on "Next" [次へ].
-
22
Enter the "Confirmation Number" [確認番号] (0077), then tap on "Next" [次へ].
-
23
Confirm the displayed information and proceed to the next screen.
-
24
Take the payment slip printed from the terminal and pay in cash at the register within 30 minutes.
This completes the steps to pay using your "Customer Number" [お客様番号] and "Confirmation Number" [確認番号].
- Please be sure to receive the payment receipt.
For your reference
-
The following charges cannot be paid using this procedure. Please use the payment methods indicated in the payment notifications (SMS, email, payment reminders, etc.).
- Charges billed via direct debit from bank account or credit card
- Charges that have exceeded the original payment due date by a certain period
- Charges incurred prior to changes in billing units, such as lump-sum or combined billing
Family Mart (Multi Copy Machine)
I would like to know how to pay the fee at Family Mart (multifunctional copy machine)
Payments for the current month or outstanding bills can be made at your nearest convenience store.
For information regarding applicable service counters, please check the back of the bill.
When paying for charges that are past the due date, a late payment fee of 330 yen (including tax) will be applied.
Also, if you have lost your bill, you can still make your payment by following the steps below.
Important notes
- Even if you have not received the bill, you can still make the payment if the amount due is displayed, using this method.
-
If your communication service is suspended or if you do not have a smartphone, you may not be able to use this payment method.
In that case, payments can be made through Pay-easy (ATM) or at the shop.
- Although the images show My au (Web), the same procedure applies to My UQ mobile (Web).
Steps
-
1
-
2
Tap on the switch for the "Phone Number/ID" [電話番号／ID].
-
3
Tap on "Select" [選択].
-
4
Tap on "Unpaid" [未払い] (the one with the payment due date).
If the amount due is "0 yen or less", the amount field will be displayed as "－". For details, check the WEB de Billing.
-
5
Tap on "Click here" [こちら] next to "For those who wish to pay immediately" [すぐにお支払いをされる方はこちら] on the display.
-
6
Tap on the "Pay at convenience store" [コンビニで支払う] switch.
-
7
Tap on the "Select Payment Amount" [金額選択] switch.
-
8
Tap on "Payment" [お支払い].
-
9
Confirm the payment details, then tap on [OK].
-
10
Tap on "Convenience Store" [コンビニ].
-
11
Select the convenience store you wish to use.
-
12
Tap on "Display barcode" [バーコードを表示する].
- Please write down your "Customer Number" [お客様番号] and "Confirmation Number" [確認番号] in a notepad or similar in case the barcode cannot be read at the store.
-
13
A barcode for payment will be displayed. Please save this screen on your smartphone.
- This completes the steps to be done before going to FamilyMart.
-
14
From here, follow the steps for payment using a barcode.
- If you are paying using the "Customer Number" [お客様番号] and "Confirmation Number" [確認番号], please refer to Step 17 and onward.
-
15
Present the barcode you obtained in Step 13 and inform the staff at the store register that you want to make a payment.
-
16
Please pay in cash at the register.
This completes the steps for paying with the barcode.
- Please be sure to receive the payment receipt.
-
17
From here, follow the steps for payment using the "Customer Number" [お客様番号] and "Confirmation Number" [確認番号].
-
18
On the in-store multifunctional copy machine, tap on "Payment / Charge (Pay at Convenience Store)" [代金支払い／チャージ（コンビニでお支払い）].
-
19
Tap on "Next" [次へ].
-
20
Tap on "Enter Number" [番号入力].
-
21
Enter your "Customer Number" [お客様番号] (11 digits), without hyphens, then tap on [OK].
-
22
Enter the "Confirmation Number" [確認番号] (0077), then tap on [OK].
-
23
Check the displayed information, then tap on "I have confirmed the above content" [上記の内容を確認しました].
-
24
Review the payment details, then tap on "Confirm" [確認].
-
25
Take the payment slip printed from the multifunctional copy machine and pay in cash at the register within 30 minutes.
This completes the steps to pay using your "Customer Number" [お客様番号] and "Confirmation Number" [確認番号].
- Please be sure to receive the payment receipt.
For your reference
-
The following charges cannot be paid using this procedure. Please use the payment methods indicated in the payment notifications (SMS, email, payment reminders, etc.).
- Charges billed via direct debit from bank account or credit card
- Charges that have exceeded the original payment due date by a certain period
- Charges incurred prior to changes in billing units, such as lump-sum or combined billing
Daily Yamazaki/Yamazaki Daily Store
I would like to know how to pay the fee at Daily Yamazaki/Yamazaki Daily Store
Payments for the current month or outstanding bills can be made at your nearest convenience store.
For information regarding applicable service counters, please check the back of the bill.
When paying for charges that are past the due date, a late payment fee of 330 yen (including tax) will be applied.
Also, if you have lost your bill, you can still make your payment by following the steps below.
Important notes
- Even if you have not received the bill, you can still make the payment if the amount due is displayed, using this method.
-
If your communication service is suspended or if you do not have a smartphone, you may not be able to use this payment method.
In that case, payments can be made through Pay-easy (ATM) or at the store.
- Although the images show My au (Web), the same procedure applies to My UQ mobile (Web).
Steps
-
1
-
2
Tap on the switch for the "Phone Number/ID" [電話番号／ID].
-
3
Tap on "Select" [選択].
-
4
Tap on "Unpaid" [未払い] (the one with the payment due date).
If the amount due is "0 yen or less", the amount field will be displayed as "－". For details, check the WEB de Billing.
-
5
Tap on "Click here" [こちら] next to "For those who wish to pay immediately" [すぐにお支払いをされる方はこちら] on the display.
-
6
Tap on the "Pay at convenience store" [コンビニで支払う] switch.
-
7
Tap on the "Select Payment Amount" [金額選択] switch.
-
8
Tap on "Payment" [お支払い].
-
9
Confirm the payment details, then tap on [OK].
-
10
Tap on "Convenience Store" [コンビニ].
-
11
Select the convenience store you wish to use.
-
12
Please write down "Online Payment Code" [オンライン決済番号] in a notepad or similar.
- The steps above should be completed before going to Daily Yamazaki or Yamazaki Daily Store.
-
13
At the store register, inform the staff that you want to make an online payment.
-
14
On the register's touch panel, enter the "Online Payment Code" [オンライン決済番号] (11 digits) you have written down, without hyphens.
-
15
Check the payment details on the register screen and touch the "Confirm" [確定] button.
-
16
Please pay in cash at the register.
This completes the payment process using the "Online Payment Code" [オンライン決済番号].
- Please be sure to receive the payment receipt.
For your reference
-
The following charges cannot be paid using this procedure. Please use the payment methods indicated in the payment notifications (SMS, email, payment reminders, etc.).
- Charges billed via direct debit from bank account or credit card
- Charges that have exceeded the original payment due date by a certain period
- Charges incurred prior to changes in billing units, such as lump-sum or combined billing
Seicomart
I would like to know how to pay the fee at Seicomart
Payments for the current month or outstanding bills can be made at your nearest convenience store.
For information regarding applicable service counters, please check the back of the bill.
When paying for charges that are past the due date, a late payment fee of 330 yen (including tax) will be applied.
Also, if you have lost your bill, you can still make your payment by following the steps below.
Important notes
- Even if you have not received the bill, you can still make the payment if the amount due is displayed, using this method.
-
If your communication service is suspended or if you do not have a smartphone, you may not be able to use this payment method.
In that case, payments can be made through Pay-easy (ATM) or at the shop.
- Although the images show My au (Web), the same procedure applies to My UQ mobile (Web).
Steps
-
1
-
2
Tap on the switch for the "Phone Number/ID" [電話番号／ID].
-
3
Tap on "Select" [選択].
-
4
Tap on "Unpaid" [未払い] (the one with the payment due date).
If the amount due is "0 yen or less", the amount field will be displayed as "－". For details, check the WEB de Billing.
-
5
Tap on "Click here" [こちら] next to "For those who wish to pay immediately" [すぐにお支払いをされる方はこちら] on the display.
-
6
Tap on the "Pay at convenience store" [コンビニで支払う] switch.
-
7
Tap on the "Select Payment Amount" [金額選択] switch.
-
8
Tap on "Payment" [お支払い].
-
9
Confirm the payment details, then tap on [OK].
-
10
Tap on "Convenience Store" [コンビニ].
-
11
Select the convenience store you wish to use.
-
12
Tap on "Display barcode" [バーコードを表示する].
- Please write down your "Online Payment Code" [オンライン決済番号] in a notepad or similar in case the barcode cannot be read at the store.
-
13
A barcode for payment will be displayed. Please save this screen on your smartphone.
- These steps should be completed before going to Seicomart.
-
14
From here, follow the steps for payment using a barcode.
- If you are paying with the "Online Payment Code" [オンライン決済番号]", please refer to steps 18 and onward.
-
15
Present the barcode you obtained in Step 11 and inform the staff at the store register that you want to make a payment.
-
16
Confirm the payment details on the register screen, then tap the [OK] button.
-
17
Please pay in cash at the register.
This completes the steps for paying with the barcode.
- Please be sure to receive the payment receipt.
-
18
From here, follow the steps for payment using the "Online Payment Code" [オンライン決済番号].
-
19
At the store register, inform the staff that you want to make a payment via the internet.
-
20
On the register's touch panel, enter the "Online Payment Code" [オンライン決済番号] (11 digits) you have written down, without hyphens.
-
21
Once you have completed the input, tap on "Register" [登録].
-
22
Confirm the payment details on the register screen, then tap the [OK] button.
-
23
Please pay in cash at the register.
This completes the payment process using the "Online Payment Code" [オンライン決済番号].
- Please be sure to receive the payment receipt.
For your reference
-
The following charges cannot be paid using this procedure. Please use the payment methods indicated in the payment notifications (SMS, email, payment reminders, etc.).
- Charges billed via direct debit from bank account or credit card
- Charges that have exceeded the original payment due date by a certain period
- Charges incurred prior to changes in billing units, such as lump-sum or combined billing
Others
I would like to know how to pay the fee using a barcode at a convenience store
Payments for the current month or outstanding bills can be made at your nearest convenience store.
For information regarding applicable service counters, please check the back of the bill.
When paying for charges that are past the due date, a late payment fee of 330 yen (including tax) will be applied.
Also, if you have lost your bill, you can still make your payment by following the steps below.
Important notes
- Even if you have not received the bill, you can still make the payment if the amount due is displayed, using this method.
-
If your communication service is suspended or if you do not have a smartphone, you may not be able to use this payment method.
In that case, payments can be made through Pay-easy (ATM) or at the shop.
- Although the images show My au (Web), the same procedure applies to My UQ mobile (Web).
Steps
-
1
-
2
Tap on the switch for the "Phone Number/ID" [電話番号／ID].
-
3
Tap on "Select" [選択].
-
4
Tap on "Unpaid" [未払い] (the one with the payment due date).
If the amount due is "0 yen or less", the amount field will be displayed as "－". For details, check the WEB de Billing.
-
5
Tap on "Click here" [こちら] next to "For those who wish to pay immediately" [すぐにお支払いをされる方はこちら] on the display.
-
6
Tap on the "Pay at convenience store (Pay with Smartphone)" [コンビニで支払う（スマホでのお支払い）] switch.
-
7
Tap on the "Select Payment Amount" [金額選択] switch.
-
8
Tap on "Payment" [お支払い].
-
9
Confirm the payment details, then tap on [OK].
-
10
Review the "Important Matters" [重要事項] and tap on [OK].
-
11
The barcode will be displayed.
Present the barcode you obtained and inform the staff at the store register that you would like to make a payment.
For your reference
-
The following charges cannot be paid using this procedure. Please use the payment methods indicated in the payment notifications (SMS, email, payment reminders, etc.).
- Charges billed via direct debit from bank account or credit card
- Charges that have exceeded the original payment due date by a certain period
- Charges incurred prior to changes in billing units, such as lump-sum or combined billing
- As with payment slips, the payment status will be updated every 5 minutes.
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