I want to confirm an unknown charge on my bill

First, please check the details of the billing amount on My au and the usage history of au PAY.

The number of Spam e-mails pretending to be au or KDDI are increasing. Please confirm if the content is not suspicious.

If there is an unknown charge, the following 4 points can be considered. Tap on the item that applies to check the details.

Please check if the free usage period has ended for the services used in the past and if there are any usage charges.

Even if you subscribe to the unlimited calling plan, there are destinations for outgoing calls such as the number information service (104) which are not eligible for free calls. Please check if you did not make a call to a not eligible party for free calls.
Additionally, calls details (per call) and data transmission details (per day) can be confirmed from the Calls Details Statement.
Click here to see how to check the Calls Details Statement
To view call details, you must apply (free of charge) for the Calls Details Statement.

Please check if there is still any installment amount left for devices etc.

Phone numbers are also assigned to tablets and data transmission devices (router). Please check if you have not contracted with them.

Feel free to contact us via Message Support. We will be able to check your concerns accurately and answer your questions.

You can contact us by message (text message) from the My au app.

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