Disaster assistance SMS

Service introduction

Service introduction

In the unlikely event that a disaster occurs, this service will deliver useful support information to customers by Short Message Service (SMS).

The SMS messages can be received free of charge. The message content will be delivered in both English and easy-to-understand Japanese.

Delivery content*1

  • The URL for the NHK WORLD-JAPAN news site with multi-lingual support*2
  • The "00000JAPAN" SSID for the free disaster Wi-Fi service*3
  • The telephone number for KDDI's call center with multi-lingual support
  1. The delivery content may change depending on the situation.
  2. Separate communications charges will be incurred when browsing the site.
  3. Select the "00000JAPAN" SSID to use Wi-Fi free of charge.

In order to safely use the free Wi-Fi service, please refrain from transmitting important information such as credit card and personal information.

  • Even in disaster areas, there may be cases where you are unable to receive SMS messages due to various circumstances.

Delivery criteria and timing

The decision to deliver this content will be made based on a comprehensive determination of the scale of the disaster, impact on traffic, and other damage conditions.

The content will be delivered around the clock and during holidays.

  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)

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