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【au Hikari】I would like to know how to troubleshoot wireless LAN connection issues

If you are having trouble connecting to a wireless LAN device (Wi-Fi), there may be various causes.

Please select from the symptoms below the one that corresponds to your current symptom and check the troubleshooting method.

Common symptoms of wireless LAN devices (Wi-Fi)

Wi-Fi no longer connects (in Japanese only)

If you are using au Hikari wireless LAN (Wi-Fi) service　

For your reference

If the symptoms differ from those listed above, or if the situation do not improve even after trying the above, please contact KDDI Customer Center.
Click here for inquiries regarding internet connection and settings (in Japanese only)
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