【My au app】I would like to know how to make inquiries via chat
How to make an inquiry
【My au app】I would like to know how to make inquiries via chat
Please make inquiries by selecting/entering the content in the Chat Support screen of My au app.
The Chat Support accepts a variety of inquiries, ranging from au mobile services to questions related to your contract information.
Please feel free to contact us.
Inquire
Business Hours
AI: Available 24/7, all year round
(Online Advisor: 10:00 a.m. to 7:00 p.m.)
For your reference
- Inquiries are answered by AI 24/7. If you need more details, an online advisor will assist you based on your contract details.
- The response time for the online advisor is from 10 a.m. to 7 p.m. Inquiries received outside of business hours will be answered the next day.
Select from the Frequently Asked Questions menu
【My au app】I would like to know how to make inquiries via chat
In the My au app, we will guide you through the steps to make inquiries by selecting from the menu under Frequently Asked Questions.
For details, please refer to the information below.
Inquire
Business Hours
AI: Available 24/7, all year round
(Online Advisor: 10:00 a.m. to 7:00 p.m.)
Steps
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1
Launch the "My au app" and log in with your au ID.
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2
Tap the "Inquiries" [お問合わせ] icon.
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3
Type "Hello" in the "Enter message" [メッセージを入力] field and tap "Send" [送信].
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4
Select the "Start Inquiry".
- Please scroll from right to left.
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5
Depending on the inquiry details, answers such as procedures and information regarding your inquiry will be displayed.
That concludes the operation.
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