【au PAY (au Easy Payment)】I would like to know the causes of errors and how to deal with it
We will provide information on the causes and solutions for each error code.
For details, please refer to the information below.
Important notes
- This page provides information regarding errors related to au PAY (au Easy Payment), not errors that occur when using au PAY (code payment / online payment / bill payment).
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If you are experiencing difficulties with a balance available but unable to complete a payment through au PAY (code payment / online payment / invoice payment), please refer to the following page.
How to Check the Error Code
The error code is an 8-character code starting with "MPLE" that appears at the end of the error message.
- This screen is an example of an error display.
Error Code: MPLE0001
Cause: This occurs in cases of incorrect operations during payment or when credit card information is entered incorrectly.
Error Codes: MPLE0043, MPLE0139, MPLE0140
Cause: This occurs if the limit of charging of au PAY Balance Charge has been exceeded or if the contract does not allow charging from au Easy Payment (combined billing for communication charges).
Error Codes: MPLE0030, MPLE0029, MPLE0033, MPLE2025
Cause: This occurs when payment for the usage charges cannot be confirmed by the due date or if your communication services have been suspended.
How to deal with it: Please check your payment status and make sure to pay any outstanding bills.
Error Code: MPLE0027
Cause: This occurs when the payment method for the monthly communication charges does not meet the usage conditions for "au Easy Payment (combined billing for communication charges).
Error Code: MPLE0130
Cause: The initial settings for au PAY have not been completed, or you do not have a valid au PAY prepaid card or cannot use it.
Error Code: MPLE0141
Cause: This occurs when the contract holder and the user are different; in this case, au Easy Payment (au PAY balance payment/au PAY card payment) cannot be used.
Error Codes: MPLE0024, MPLE0031, MPLE0032
Cause for MPLE0024: Usage restriction on au PAY (au Easy Payment).
Cause for MPLE0031: Outgoing calls are restricted due to the Charge Assurance Service (Usage Suspension Course).
Cause for MPLE0032: Use of paid sites are restricted.
How to deal with it: If you do not recognize these issues, please contact our chat support.
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