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  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)

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When will the suspension be lifted after the payment of the outstanding bill?

The timing for the suspension to be lifted will depend on when you make the payment at a convenience store or shop.

Important note

  • If the suspension is not lifted, please contact our chat support for inquiries.

Timing of cancellation

If payment is made by 8:00 p.m.

Suspension will be lifted about 30 minutes after payment.

If payment is made after 8:00 p.m.

Suspension will be lifted around 9:00 a.m. of the following day.

Inquiries

Business Hours
AI: 24/7 (all year round)

(Online advisor: Daily from 10:00 a.m. to 7:00 p.m.)

  • All of the indicated amounts exclude tax unless otherwise specified.