I would like to know the name on the credit card that can be set as the payment method
You can set a credit card in the name of the billing account holder or a family member's credit card as the payment method.
Please check the details below for the procedure.
Important notes
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Only credit card companies that support the authentication service (3D Secure) can be used. In principle, you must register with your card company in advance to use this service.
If you perform operations multiple times in a short period using the same card, an authentication error may occur.
- Generally, the change takes effect from the payment for the following month after the procedure is completed.
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Regular maintenance is carried out every day from 10:00 p.m. to 0:00 a.m. In addition, there may also be unscheduled maintenance, in that case please wait a while and then try again.
- If you are registered with J:COM’s combined billing, please contact J:COM.
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If you are billed through an affiliated provider (other than au one net), please contact your provider.
Names under which procedures can be carried out via My au (Web)
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Billing account holder
You can only set a card with the same name as the billing account holder.
Name under which procedures can be carried out at the shop
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Guardian with parental authority
It will be accepted only cards with the same name as the registered guardian with parental authority.
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Corporate card under the contract holder name
Card with representative's name is accepted.
With only the company name, it cannot be set.
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Maiden name
Please bring a copy of your Family Register Certificate or Certificate of Residence, etc., documents showing the history of change (within 3 months from the date of issue) and identity verification document, when visiting our store.
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Family
You can apply if you meet all three of the following conditions.
- A family member within the second degree, or in a partnership relation.
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The credit card holder (family member) must present at the store an identity verification document that can confirm the same surname and address as the contract holder. (in Japanese only)
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If you have a different surname or address, please bring a document verifying your family relationship. Click here for information on Family Relationship Certificates. (in Japanese only) (Of the documents linked to the left, the "Family Relationship Declaration Form" cannot be used for this procedure.)
- In case of partnership relation, please bring a government-issued certificate that proves the relationship.
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If you have a different surname or address, please bring a document verifying your family relationship. Click here for information on Family Relationship Certificates. (in Japanese only) (Of the documents linked to the left, the "Family Relationship Declaration Form" cannot be used for this procedure.)
- The credit card holder (family member) is visiting the store.
Please visit the store with the identity verification document of the contract holder, identity verification document of the credit card holder (family member), and if necessary, the family relationship certificate or partner relation government-issued certificate.
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