【au/UQ mobile】I want to apply for lump-sum settlement of the remaining installment amount of my smartphone/mobile phone.
You can apply from My au or My UQ mobile.
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The procedure is available even if your au or UQ mobile has already been cancelled. Proceed to Step 4 by tapping "Click here for installment payment/lump-sum settlement for smartphones, mobile phones and others"「スマートフォン・携帯電話などの分割支払契約の確認・一括清算はこちら」to complete the procedure.
How to apply
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1
For au customers, log in with au ID from My au.
For UQ mobile (5G compatible plan) customers, log in with au ID from My UQ mobile.
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2
Tap on "Payment" [お支払い].
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3
Tap on "Click here for installment payment/lump-sum settlement" [分割支払契約の確認・一括清算] in the "Payment of charges" [料金のお支払い] section.
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4
Select the mobile phone number you want to process and tap on "Select" [選択].
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5
Enter the 4-digit PIN code you set at the time of the contract and tap on "Next" [次へ].
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6
Please check the Terms and Conditions and tap on "Agree and proceed" [同意して手続きに進む].
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7
The remaining payment amount will be displayed. Select the device to be settled in a lump-sum and tap on "Next" [次へ].
- If it is already paid, the message "There is no remaining installment amount to be settled in a lump-sum."[一括清算できる分割支払残額はありません。] will be displayed.
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8
After checking the information, tap on "Apply with this information"[この内容で申し込む].
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9
The procedure is now completed.
- Normally, it will be charged in the month following your application, combined with your mobile phone bill.
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