【au/UQ mobile】What is the customer code for au/UQ mobile?
The customer code is an 8-digit alphanumeric code that is automatically assigned to each contracted line.
You can check it on ①Web de Billing (au ID and password, 4-digit PIN code required) or ②My au app/My UQ mobile app. Also, it is displayed in the billing statement, and on the new contract/contract change customer's copy.
Please check first
This page will guide you on how to check your Customer Code (8-digit alphanumeric).
Depending on the procedure, you may be asked for a code with a similar name, such as Billing Code, so please check the name of the code you were asked for.
How to check the customer code on the web
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1
Log in to My au or My UQ mobile with your au ID.
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2
Tap on "Billing" [請求書].
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3
Tap on "Check Billing" [請求書の確認].
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4
Enter your 4-digit PIN code.
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5
Tap on "Open Breakdown" [内訳を開く] in the Billing Breakdown.
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6
The "Customer Code" [お客様コード] is displayed in the usage breakdown for each line.
- In the image below, the "billing code" [ご請求コード] is also marked with a dotted line as a reference.
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For My au (web)
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For My UQ mobile (web)
If you need it for a new au ID registration or password reset
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For customers using smartphones/tablets/4G LTE mobile phones
The "Customer Code" [お客様コード] is not required for a new au ID registration or password reset.
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For customers using au data transmission device/Wi-Fi router/LTE data prepaid
Generally, the "Customer Code" [お客様コード] is not required for a new au ID registration or password reset.
- Please complete the procedure on your mobile phone or tablet (not available on PC )
If an error occurs even after following the correct steps, you will need to set up using the "Customer Code" [お客様コード].
Please check your "Customer Code" [お客様コード] on the billing statement or in the customer's contract copy.
If neither of these steps works, please contact our Customer Center. -
For customers who are not subscribed to internet service (LTE NET), mamorino phone, au digital communication terminals, au home devices, etc.
"Customer Code" [お客様コード] is required for a new au ID registration or password reset.
Please check your "Customer Code" [お客様コード] on the billing statement or in the customer's contract copy.
If you cannot find it, please contact our Customer Center.
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