How to proceed to unlock my SIM on My au?
The SIM unlocking can be done at the My au website. Please refer to the steps below.
-
For SIM unlocking, please make sure to check the conditions and precautions before proceeding.
-
If you do not have an au ID, you will need to create one.
-
For SIM unlocking of mobile phones without au line contract (including after cancellation & used terminals), the IMEI number will be required.
Procedure
-
1
- If login with au ID is required, log in with au ID and password
-
2
Select the au phone number you want to proceed, and tap on "Selection" [選択].
- If this does not display, proceed to the next step.
-
3
Enter the 4-digit PIN number set at the contract, and tap on "Next" [次へ].
- If this does not display, proceed to the next step.
-
4
Tap on "For purchases with au / UQ mobile" [au／UQ mobile で購入した端末].
- For terminals without au line / after cancellation / used terminals / smartphone only purchases, select "Other terminals" [その他の端末]
-
5
The terminals whose purchase history can be confirmed will be displayed in a list.
Put a check on the terminal you want to unlock SIM and tap "Next"[次へ].
-
If the target terminal is not displayed in the history, select "Other terminal" [その他の端末] again and enter the IMEI number of the one you want to unlock.
When "Other terminal" [その他の端末] is selected (Tap to open)
Enter the IMEI number of the terminal you want to unlock, and tap "Next" [次へ].
If you enter the IMEI and tap "Next" [次へ], and it was displayed "This terminal can be inquired in your terminal purchase history. Please select from My au / My UQ mobile screen." 「お客様の端末購入履歴にて照会可能な端末です。My au／My UQ mobileの画面から選択してください。」then, select again "Purchased with au / UQ mobile" [au／UQ mobile で購入した端末].
-
-
6
Select "Reason of cancellation" [解除の理由] and "Contact" [連絡先] from the pull-down, tap on "Apply with this content"[この内容で申し込む].
- "Contact" [連絡先] displays the registered contact e-mail address.
- If the contact e-mail address is not displayed or displays an unused address, please register the contact e-mail address at au ID member information.
-
7
A temporary registration completion screen will be displayed and an e-mail will be sent to the contact e-mail address.
-
8
Tap on the URL in the e-mail received.
- If login with au ID is required, log in with au ID and password
-
9
The procedure to unlock SIM is completed.
Has your problem been solved?
