I forgot my au ID password! Help!

Initial values of au ID and password

ID: Your au mobile phone number
Password: A combination of 8 to 32 letters and numbers chosen by you

You can reset your au ID password in a minute.
The screen operating instructions are explained in English.

Forgot my au ID / Password

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Other FAQ

What is an au ID?

What is PIN Code?

I forgot my PIN Code! Help!

Learn about why people in Japan choose au, one of the reasons that au is the carrier with the highest customer satisfaction rate

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  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

  • By e-mailSend e-mail

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