• By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)


What to Bring

What should I bring to get started?

Getting a device in Japan means making a contract with a mobile carrier.

Bring required documents to nearby au Style / au shop to start a new contract.

In order to make a purchase, bring the documents below.

Resident Card Passport Credit Card or Bank Card(Cash Card)

Click the link below for more details.

  • All of the indicated amounts exclude tax unless otherwise specified.