【au PAY (au Easy Payment)】I would like to know how to cancel a monthly subscription service
How to check your registered services
【au PAY (au Easy Payment)】I would like to know how to cancel a monthly subscription service
Users can check this on the "Registered Services" page.
Users can also verify whether the cancellation has been completed on the same screen.
Please see below for detailed instructions.
Important notes
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Some services may not appear on the "Registered Services" page. Please also check the au PAY (au Easy Payment) usage history.
(Examples: Amazon’s subscription purchases, YouTube Premium subscriptions not applied through au, etc.)
Steps
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1
Access the "Registered Services" page and log in with your au ID.
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2
Tap on the "Service name you wish to check" [確認したいサービス名].
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3
Users can check details such as the service name, inquiry phone number, and recurring billing ID.
For your reference
- If you cancel a service, it will be removed from your list of registered services.
How to cancel services applied for through au or au dealers
【au PAY (au Easy Payment)】I would like to know how to cancel a monthly subscription service I signed up for at an au dealer or through au
To cancel a service that is charged monthly through au PAY (au Easy Payment), it is necessary for customers to complete the procedure themselves.
For monthly billed services that were contracted at an au dealer or through au, users may complete the cancellation procedure via the My au (Web) or au Navi Walk cancellation page.
For details, please refer to the information below.
Important notes
- au PAY (au Easy Payment) is a billing system whereby KDDI, on behalf of service providers, invoices and collects payments for services that customers have applied for or purchased.
-
Some services may not be displayed on the "Registered Services" page. Please also review the au PAY (au Easy Payment) usage history.
(Examples: Amazon’s subscription purchases, YouTube Premium subscriptions not applied through au, etc.)
Services that can be canceled via My au (Web)
Please proceed with the cancellation by clicking the "Cancel subscription" button displayed in the section of the service you are currently using.
- Ponta Pass / Ponta Pass Light
- TELASA
- au Smart Pass Premium Music
- au Book Pass
- Apple Music
- Netflix
- YouTube Premium
- DAZN
- Piccoma
- Google One
- Apple One
Services that can be canceled via au Navi Walk
The procedure can only be completed on a smartphone or tablet.
- au Co-driver Navi
- au Navi Walk
- au Car Navi
For your reference
- Click here, if you wish to suspend or partially suspend the use of au PAY (au Easy Payment) (in Japanese only)
- Upon completion of the cancellation procedure, access to Ponta Pass and Ponta Pass Light will no longer be available.
- Following the cancellation of your Netflix or YouTube Premium subscription, the service will remain available to you until the next renewal date.
- The GeForce NOW Powered by au service ended on October 31, 2025.
How to cancel services applied through a company other than au
【au PAY (au Easy Payment)】I would like to know how to cancel a monthly subscription service that I signed up for through a provider other than au
To cancel a service that is charged monthly through au PAY (au Easy Payment), it is necessary for customers to complete the procedure themselves.
Please see the steps below for cancelling a monthly billed service that was applied for through a provider other than au.
Important notes
-
Some services may not appear on the "Registered Services" page. Please also check the au PAY (au Easy Payment) usage history.
(Examples: Amazon’s subscription purchases, YouTube Premium subscriptions not applied through au, etc.)
What to do if I cannot complete the cancellation procedure on the service provider's website
If you are unsure about the cancellation procedure, please contact the service provider directly through their website or customer service center.
You may be asked for your recurring billing ID, so please make a note of it in advance before contacting them.
- We ask customers to provide information about certain malicious sites, such as those claiming, "I do not know how to cancel" or "I cannot contact the affiliated store". If you discover such sites, please kindly inform us through the information submission site.
What to do if the service is not listed in "Registered Services", but appears in your usage statement and incurs monthly charges
If the service is not listed in "Registered Services" but appears on your usage statement and incurs monthly charges, please check the service name.
Items marked "Google Play" or "Apple" indicate that you are not paying directly through au PAY (au Easy Payment), but rather that the payments are a subscription through "Google Play" or the "App Store".
Steps
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1
Access the "Registered Services" page and log in with your au ID.
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2
Tap on the "Link" for the "Service Name" to access the service provider's website.
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3
Please proceed to the cancellation page on the service provider's website and complete the procedure.
The location of the cancellation page for paid services may vary depending on the service provider, but you will need to tap on "Edit Member Information/Cancellation Procedure" [会員情報の編集/解約のお手続き] or "Cancel" [解約] etc.
- Below is a common example. If you cannot find the cancellation page, please check the "Help", "Frequently Asked Questions", or "Troubleshooting" sections on the service provider's website for instructions.
- If the cancellation page is located within the page where you check your personal information
- If the cancellation page is located at the bottom of the service provider's website page
For your reference
Has your problem been solved?
