【au Easy Payment】I would like to unsubscribe the continuous use service
Checking your subscription
【au Easy Payment】I would like to check the continuous use services which I am paying for
You can check the subscriptions and registered services with au Easy Payment on the "Registered Services" [ご登録中のサービス] page of the au Easy Payment website.
You can also verify whether the cancellation has been completed on the same screen.
For details, see below.
Important note
-
Some services may not appear on the "Registered Services" [ご登録中のサービス] page. Please also check the au Easy Payment statement site.
(Examples: Amazon’s subscription purchases, YouTube Premium subscriptions through channels other than
au ones, etc.)
Steps
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1
- You may be asked to log in with your au ID
-
2
The services you are registered for will be displayed.
Tap on the name of the service you want to check to see details such as service name, contact phone number and billing ID.
Cancelling a service that was applied at au dealer or directly through au
【au Easy Payment】I would like to cancel a continuous use service that I applied for at au dealer or through au
To cancel or unsubscribe from the subscription services paid for with au Easy Payment, you will need to complete the procedure yourself.
For subscription services applied for at au shops or through au dealers, you can proceed with the cancellation from the My au (Web) or au Navi Walk cancellation page. For more details, please see below.
Important notes
- au Easy Payment is a system in which KDDI bills on behalf of the service provider for services that you have applied for or purchased.
-
Some services may not appear on the "Registered Services" [ご登録中のサービス] page. Please also check the au Easy Payment statement site.
(Examples: Amazon’s subscription purchases, YouTube Premium subscriptions through channels other than
au ones, etc.)
Services that can be cancelled via My au (Web)
Please proceed with the cancellation by clicking the "Unsubscribe procedure" [退会のお手続き] button displayed in the section of the service you are using.
- Ponta Pass/Ponta Pass Light
- TELASA
- au Smart Pass Premium Music
- au Book Pass
- Apple Music
- Netflix
- YouTube Premium
- GeForce NOW Powered by au
- DAZN
- Piccoma
- Google One
- Apple One
Services that can be canceled via au Navi Walk
The procedure can only be completed from a smartphone or tablet.
- au Co-driver Navi
- au Navi Walk
- au Car Navi
For your reference
- Click here, if you wish to cancel the use of au Easy Payment (in Japanese only)
- You will no longer be able to use Ponta Pass/Ponta Pass Light once your cancellation procedure is complete.
- After canceling your Netflix or YouTube Premium subscription, you will be able to use the service until your next renewal date.
Cancelling a service applied through a company other than au
【au Easy Payment】I would like to cancel the continuous use service applied through a company other than au
To unsubscribe/cancel a service being paid through au Easy Payment, you will need to proceed with the process yourself.
For steps on canceling a service applied from a company other than au, please refer to the following.
Important note
-
Some services may not appear on the "Registered Services" [ご登録中のサービス] page. Please also check the au Easy Payment statement site.
(Examples: Amazon’s subscription purchases, YouTube Premium subscriptions through channels other than
au ones, etc. )
Steps
-
1
On the "Checking your subscription" [ご登録中のサービス] page, tap on the link to the right of the "Service Name"[サービス名] to access the service provider's website.
- You may be asked to log in with your au ID
-
2
Please go to the unsubscribe/cancellation page on the service provider's website and complete the procedure.
- The location in the page to unsubscribe/cancel for the services varies depending on the service provider.
Below is a typical example. If you cannot find it, please check the steps in the Help, Frequently Asked Questions or Troubleshooting section at the provider's website.
If you are on a page where you want to verify your information
If it is at the bottom of the page on the service provider's website
For your reference
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If you are unable to complete the unsubscribe or cancellation procedure on the service provider's website
If you do not know how to unsubscribe or cancel your membership, please contact the service provider directly via the web or the "Contact Phone Number " [お問い合わせ先電話番号].
You may be asked for the "Billing ID " [継続課金ID] , so please make a note of this before contacting.
We kindly ask customers to provide information about malicious sites that do not provide clear cancellation instructions or you cannot contact the merchant. If you come across such a site, please notify us through the Information Submission site.
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If a service is not listed in the "Checking your subscription" [ご登録中のサービス] but appears in the usage details and incurs monthly charges
Please check the service name.
Items displayed as Google Play or Apple are not directly paid through au Easy Payment, but are paid continuously through Google Play or App Store respectively.
- Click here if you wish to cancel your use of au Easy Payment (in Japanese only)
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