【au Email app】I would like to know how to deal when I get a "Reception Failure" [受信失敗] notification or when reception is delayed and I cannot receive in real-time
If you select "Do not allow" [許可しない] for background activities in the initial setup of the au Email app, the following issues may occur.
- You will be notified with "Reception Failure" [受信失敗] and cannot receive new emails
- Emails are not received in real time, but with a delay.
In that case, the issue can be solved by setting the au Email app to "Do not optimize battery" [電池を最適化しない] in the app's advanced settings.
Please see below for detailed steps.
Important note
- This page uses images of Xperia 10 II SOV43. The steps are the same for other models, but the setting steps may differ depending on the model and OS.
Steps
-
1
Tap on "Settings" [設定] from the list of apps.
- The way the app list is displayed differs depending on the manufacturer and device.
-
2
Tap on "Apps and Notifications" [アプリと通知].
-
3
Tap on "au Email" [auメール].
- If you do not see au Email, tap on "Show all ●● apps" [●●個のアプリをすべて表示] and search for "au Email" [auメール].
-
4
Tap on "Advanced Settings" [詳細設定].
-
5
Tap on "Battery" [電池].
- Depending on the model, it may be displayed as [バッテリー].
-
6
Tap on "Battery optimization" [電池の最適化].
- Depending on the model, it may be displayed as "Power Saving Mode" [省電力機能].
-
7
Tap on "Non-optimized apps" [最適化していないアプリ] at the top of the screen.
-
8
Tap on "All Apps" [すべてのアプリ].
-
9
Tap on "au Email" [auメール].
-
10
Select "Do not optimize" [最適化しない] and tap on "Complete" [完了].
-
11
If "Non-optimized App" [最適化していないアプリ] is displayed under "au Email" [auメール] the process is complete.
Please check if the issue of "Reception Failure" [受信失敗] notifications in au Email has been solved.
For your reference
-
If the settings on this page did not solve the issue, try changing the Data Saver settings.
Has your problem been solved?
