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      about au mobile services

      157(Toll Free)from au phones

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Is the mobile phone SIM-locked at the time of purchase?

Whether or not an au mobile phone is SIM-locked depends on when it was released.

For details, see below.

For au mobile phones released after October 1st, 2021

The SIM is not locked.

The iPhone 13 series (iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13, iPhone 13 mini), iPad (9th generation) and iPad mini (6th  generation) released on September 24th, 2021, are SIM-unlocked.

For au mobile phones released before October 1st, 2021

These devices are SIM-locked at the time of purchase.

If you wish to unlock the SIM, a separate procedure is required. Click here to view the SIM-unlocking procedure (in Japanese only)

  • All of the indicated amounts exclude tax unless otherwise specified.