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I would like to know why an error message appears when using au Easy Payment

Error code MPLE0024

【au Easy Payment】I would like to know why the error code MPLE0024 appears and I cannot use the service

This error appears due to payment usage restrictions.

Sorry for the inconvenience, please contact the KDDI Customer Center for more information.

Contact us

For KDDI Customer Center
click here
For UQ mobile Customer Center
click here

Business hours
au: from 9:00 a.m. to 8:00 p.m. (open all year round) 

UQ: from 10:00 a.m. to 7:00 p.m. (open all year round)

Error code MPLE0027

【au Easy Payment】I would like to know why the error code MPLE0027 appears and I cannot use the service

This error is related to the method of payment. Please check below for how to deal with it.

How to deal with it: Select a different method of payment on au Easy Payment

  • You can use au Easy Payment by selecting another method of payment (credit card, au Pay balance, au PAY card) instead of combined payment of data transmission charges as the method of payment for your au Easy Payment usage.
  • If you wish to charge your au PAY balance immediately, please choose a charging method other than au Easy Payment.
Click here for a list of charging methods to au PAY (in Japanese only)

How to deal with it: Change your monthly au bill method of payment

  • If you change your monthly au bill method of payment to a credit card accepted on au Easy Payment or direct debit from a bank account, you will be able to use the service from the day after the procedure for changing.
  • If the procedure is done by mail, it will take longer to complete.
Click here for the list of eligible credit cards and more details on terms of use (in Japanese only)
Click here to apply for a change to your method of payment

In the case of using the Lottery official website

If you cannot use it at the Lottery official website

  • When purchasing online at the Lottery official website, you can choose au Easy Payment as your method of payment.
  • Only customers who pay their data transmission charges by direct debit from bank account or credit card are eligible.
  • If you are using the Lottery official website, please change to an applicable method of payment.

Eligible credit cards for payment at the Lottery official website

  • au PAY Card
  • MUFG Card
  • NICOS Card
  • DC Card
  • JCB Card
  • The following JCB brand credit cards are not eligible

Nissenren/Dosen Ren/NC NISSHIN REN/Nissenren Escort/ APLUS/ Pocket/Toyota Finance/UCS Card (by Toyota Finance)/Yume Card/AEON Card

Error code MPLE0028

【au Easy Payment】The error code MPLE0028 appears and I cannot use the service

If the error code MPLE0028 appears, you cannot charge your au PAY balance (au WALLET balance) using au Easy Payment.  

Please use a charging method other than au Easy Payment.

Click here for a list of charging methods to au PAY (in Japanese only)

Error code MPLE0029

【au Easy Payment】I would like to know why the error code MPLE0029 appears and I cannot use the service

This error code appears when the payment of the bills  could not be confirmed by the due date.

au Easy Payment will be temporarily suspended.

Please check below for how to deal with it.

How to deal with it: Please pay the outstanding bill

Click here to learn how to pay your outstanding bill (in Japanese only)
Click here to check your outstanding bill

For your reference

  • Restrictions will be lifted gradually from 1:00 p.m. on the following day after your payment.
  • If the payment is made after 9:00 p.m., the service will be gradually resumed after 1:00 p.m. of the day after next.
    • As the service will be resumed gradually, it may take some time.
    • The resumption will happen according to the above schedule, regardless of weekdays or holidays.
    • The time of payment is determined based on the time the information reaches KDDI.
  • If you are still unable to use the service after making payment, your method of payment might be set to paper bill (invoice).

Error code MPLE0030

【au Easy Payment】I would like to know why the error code MPLE0030 appears and I cannot use the service

Your au ID is not available due to call or service suspension, or temporary suspension.

Please check the payment status of your line, main line and of family members or, make sure your au ID is correct.

Error code MPLE0031

【au Easy Payment】I would like to know why the error code MPLE0031 appears and I cannot use the service

Outgoing calls are restricted under the Charge Restriction Service/Usage Suspension Course.

To release this status, please contact KDDI Customer Center.

Contact us

For KDDI Customer Center
click here
For UQ mobile Customer Center
click here

Business hours
au: from 9:00 a.m. to 8:00 p.m. (open all year round) 

UQ: from 10:00 a.m. to 7:00 p.m. (open all year round)

Error code MPLE0032

【au Easy Payment】I would like to know why the error code MPLE0032 appears and I cannot use the service

The usage of paid services is currently restricted.

If you wish to remove the restriction on using paid services, please contact us by message.

Contact us

Error code MPLE0033

【au Easy Payment】I would like to know why the error code MPLE0033 appears and I cannot use the service

This error code appears when the payment of the bills  could not be confirmed by the due date.

au Easy Payment service will be temporarily suspended.

Please check below for how to deal with it.

How to deal with it: Please pay the outstanding bill

Click here to learn how to pay your outstanding bill (in Japanese only)
Click here to check your outstanding bill

For your reference

  • Restrictions will be lifted gradually from 1:00 p.m. on the following day after your payment.
  • If the payment is made after 9:00 p.m., the service will be gradually resumed after 1:00 p.m. of the day after next.
    • As the service will be resumed gradually, it may take some time.
    • The resumption will happen according to the above schedule, regardless of weekdays or holidays.
    • The time of payment is determined based on the time the information reaches KDDI.
  • If you are still unable to use the service after making payment, your method of payment might be set to paper bill (invoice).

Error code MPLE0034

【au Easy Payment】I would like to know why the error code MPLE0034 appears and I cannot use the service

The payment cannot be processed with the current method of payment as the contract has been cancelled.

Please try using au Easy Payment (credit card payment) or regular credit card payment.

Error code MPLE0128

【au Easy Payment】I would like to know why the error code MPLE0128 appears and I cannot use the service

The payment cannot be processed with your current contract. Please try another method of payment.

Error code MPLE0130

【au Easy Payment】I would like to know why the error code MPLE0130 (au PAY initial setup not completed, no valid au PAY prepaid card) appears and I cannot use the service

This message appears when the initial setup of au PAY is incomplete, or you do not have a valid au PAY prepaid card, or it is unusable.

Please check the details below and proceed with the initial setup of au PAY or the activation of your au PAY prepaid card.

How to deal with it: Complete the initial setup of au PAY

Click here if you are a customer with an au line (in Japanese only)
Click here if you are a customer without an au line (in Japanese only)

How to deal with it: Activate your au PAY prepaid card

If it is "Under application review" [申し込み審査中] or "In the process of application" [申し込み中]

  • It will take approximately 10 to 15 days for the card to be shipped.
  • Please login from the page below and tap on "Activate Here" [ご利用開始はこちら] after receiving the card.

If the status is "Default Lock" [初回一時停止中]

  • The card is shipped in a locked state.
  • Please login from the page below and tap on "Activate Here" [ご利用開始はこちら].

If the status is "Suspended" [停止中]

Regarding au PAY Prepaid Card Status

You cannot use this service in the following case.

  • Application under review
  • Application in progress
  • Cancelled
  • Default Locking
  • Locked

Error code MPLE0139

【au Easy Payment】I would like to know why the error code MPLE0139 (Overlimit) appears and I cannot use the service

The error code MPLE0139 (Overlimit) appears when you exceeded the usage limit during the month.

Please use the service in the following month or use another charging method.

Click here for information about charging methods (in Japanese only)

Important notes

  • The limit is reset sequentially for each customer on the 1st of every month.
  • There is a possibility of encountering the limit error if you attempt to use the service early in the morning . Please use au Easy Payment after the 2nd of the following month.

For your reference

  • If the usage limit or the charge limit of au Easy Payment falls below 1,000 yen within the month, you will not be able to use au Easy Payment to charge your au PAY balance (au WALLET balance) for the rest of the month.
  • The charge limit for au Easy Payment is set based on your payment and usage status and contract details.
  • You cannot change it by yourself.

Error code MPLE0140

【au Easy Payment】I would like to know why the error code MPLE0140 (Usage limit exceeded for each service group and product type) appears and I cannot use the service

The MPLE0140 (Usage limit exceeded for each service group and product type) error code is displayed when you have exceeded the au PAY balance charge usage limit from au Easy Payment or if your contract does not allow charging from au Easy Payment.

Please use the service in the following month or use another charging methods.

Click here for information about charging methods (in Japanese only)

Important notes

  • The limit is reset sequentially for each customer on the 1st of every month.
  • There is a possibility of encountering the limit error if you attempt to use the service early in the morning. Please use au Easy Payment after the 2nd of the following month.

Reason: Contract that does not allow charging from au Easy Payment

The following customers cannot charge from au Easy Payment.

  • Customers who are a minor and have set their monthly method of payment to paper bill (invoice).
  • Customers who have set their monthly method of payment to paper bill (invoice) and is subscribed for less than 7 months.
  • Customers who have set their monthly method of payment to a non-eligible credit card.　

Please consider using other charging methods or change your monthly au payment method to bank account transfer or an eligible credit card.

For your reference

  • In the au Easy Payment, there is a usage limit as well as a separate usage limit for charging the au PAY balance.
  • Once you have used up the charge usage limit of au PAY balance, you will not be able to use au Easy Payment to charge it for the rest of the month.
  • The charge limit for au Easy Payment is set based on your payment and usage status and contract details.
  • You cannot change it by yourself.

Error code MPLE0141

【au Easy Payment】I would like to know why the error code MPLE0141 (Registered user) appears and I cannot use the service

This code appears if you are a registered user of an au contract linked to your au ID.

If the contract holder and the user are different, au Easy Payment (au PAY balance payment/au PAY card payment) cannot be used.

When using au Easy Payment, please select a method of payment other than au PAY balance payment/au PAY card payment.

For your reference

Error code MPLE0168

【au Easy Payment】I would like to know why the error code MPLE0168 appears and I cannot use the service

This error occurs when checking the type of ID available to affiliated stores.

The current au ID cannot be used for payments at the specified affiliate store. Please try another method of payment.

Error code MPLE0221

【au Easy Payment】I would like to know why the error code MPLE0221 appears and I cannot use the service

Please use a mobile phone line linked to your au ID, such as au, UQ (mobile), or povo1.0.

Turn off Wi-Fi, VPN, and security software to retry in an environment where IPDB authentication is possible.

For your reference

  • If the steps above do not work, please try a different payment method.

Error code MPLE2016

【au Easy Payment】I would like to know why the error code MPLE2016 appears and I cannot use the service

This error code appears if your au contract has been terminated.

Please check your account status on the Google Help website or App Store and try changing or resetting the account on your device, as well as resetting carrier billing.

For payment with Google account/Apple ID, please see below

  • Errors caused by device settings.

    (Error that occurs when trying to use Google Play/App store, etc. after cancelling with au)

  • This occurs if the Google account/Apple ID before the transfer is retained on the device (device-Google origin).
    • The account before the transfer will be treated as canceled and an authentication error will be displayed.

Please check your account status on Google/Apple, change or reset the account on your device, and reset the carrier billing settings.

Error code MPLE2025

【au Easy Payment】I would like to know why the error code MPLE2025 (Unpaid) appears and I cannot use the service

We could not confirm the payment of your charges by the due date, and thus, the use of au Easy Payment has been temporarily suspended.

Please pay the outstanding bill.

Click here to check your outstanding charges

For your reference

  • Restrictions will be lifted gradually from 1:00 p.m. on the following day after your payment.
  • If the payment is made after 9:00 p.m., the service will be gradually resumed after 1:00 p.m. of the day after next.
    • As the service will be resumed gradually, it may take some time.
    • The resumption will happen according to the above schedule, regardless of weekdays or holidays.
    • The time of payment is determined based on the time the information reaches KDDI.
  • If you are still unable to use the service after making payment, your method of payment might be set to paper bill (invoice).
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