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      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

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      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)

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I would like to know the destinations that are not eligible for free calls under the calling plan

The main destinations that are not eligible for free calls are as follows.

Main destinations that are not eligible for free calls

  • Calls made/received overseas, international calls
  • Text messages (SMS) sending (* 1)
  • Directory assistance service (104 dial) usage fees (* 2)
  • Administrative 1XY service (188 dial) usage fees
  • #Dial (Quick Dial)
  • Satellite phones
  • Maritime satellite phones
  • Other connection services communication charges, such as Navi Dial (numbers starting with 0570), Teledome (numbers starting with 0180), 67 Call (numbers starting with 0067) (*3)
  • Calls to phone numbers designated separately by our company (*4)
  1. Receiving is free of charge.
  1. Call charges are eligible for free calling under Unlimited Calling Plan 2/Unlimited Calling Plan Lite 2, Unlimited Calling Plan/Unlimited Calling Plan Lite, Kakeho, and Super Kakeho.
  2. For example, services such as requesting re-delivery of parcels, concert tickets sales by phone, corporate inquiry desk, phone voting and applications for TV programs, and listening to boat race results and commentary.
  3. Other numbers designated by our company (numbers for connecting to phone services provided by other companies, numbers that are continuously connected for a long time or numerous communications during a certain period) due to mechanical calls, etc., are not eligible for unlimited calling plan (For example, when certain number ranges are excluded).

For your reference

  • All of the indicated amounts exclude tax unless otherwise specified.