I would like to change my plan
You can change through My au (Web).
Please see below for detailed instructions.
Important notes
- The new plan and calling options will take effect from the month following your application.
- If you do the procedure in the last two days of the month (particularly after 20:00 on the last day of the month), it may apply from the month after next.
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The latest information is not reflected on My au (Web) on the first of each month. Please check your plan after 9:00 a.m. on the 2nd day of the month following the procedure.
Steps
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1
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2
Tap on "Smartphone/Mobile Phone" [スマートフォン・携帯電話].
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3
Tap on "Contract Details/Procedures" [ご契約内容／手続き].
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4
Tap on "Contract Information" [ご契約情報].
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5
Tap on "Change" [変更] next to the "Plan" [料金プラン] section.
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6
Select your desired "data plan" [料金プラン選択] and "calling options" [通話オプション] from the "Select Data Plan" [料金プラン] screen.
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7
Tap on "Agree and Proceed" [同意して次に進む].
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8
Check the important notes and tap on "Agree and Proceed" [同意して次に進む].
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9
Review the "Important Notes" [ご注意] regarding the plan change, and put a check in the box for "I have reviewed the above notes" [上記注意事項を確認しました].
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10
Tap on "Next" [次へ].
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11
Choose the method to review the contract details.
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12
Tap on "Apply for Plan change" [プラン変更を申し込む].
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13
The procedure for changing the plan is now complete.
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