What is a PIN unlock code (PUK code)?
It is the number required to unlock the PIN code if it is locked after you enter it incorrectly 3 consecutive times.
Important note
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If you enter the wrong PIN unlock code (PUK code) 10 consecutive times, you will need to go to the shop to have your SIM card reissued (no fee required).
To search for a shop and make reservations for visits after the next day, please check the following links.
You can check the identification documents required for the procedure on the following page.
For your reference
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If you enter the incorrect PIN code for 3 consecutive times, it will be locked. (The initial value is "1234")
When the PIN is locked, you will need the PIN unlock code (PUK code)
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The PIN unlock code (PUK code) is printed on the back of the SIM card mount.
au Card-size version
au Half-size version
UQ mobile card-sized version
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